Job Description

Role: Senior Manager (Operations), Pune
Experience: 10+ Years
Salary band: Upto 15-20 LPA

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About the role:
The Senior Manager (Operations) is responsible for overseeing and optimizing the operational efficiency of the organization across India. The role ensures effective execution of strategic initiatives, program implementation, financial management, compliance, and overall organizational growth. The Senior Manager collaborates closely with the Founders, Board members, and Program Heads to drive the mission and impact of the organization while ensuring operational excellence.

Key Responsibilities

1. Operations & Leadership

• Develop and implement operational strategies to support the organization's mission and long-term goals.
• Oversee daily operations across multiple locations, ensuring efficiency and alignment with strategic objectives.
• Work closely with the Founders and Senior Leadership team to develop organizational policies and strategic plans.
• Monitor and evaluate key performance metrics to measure organizational success.

2. Program & Service Delivery

• Ensure required administrative support for the effective implementation and scaling of programs across different regions.
• Identify operational challenges and implement solutions to enhance efficiency and effectiveness.

3. Financial & Compliance Management

• Ensure compliance with financial regulations, legal requirements, and donor policies for audit purposes.
• Optimize resource allocation and operational cost efficiency.
• Ensure adherence to all regulatory requirements, governance policies, and ethical guidelines.
• Identify and mitigate risks related to operations, finance, and program implementation.
• Maintain transparency in operations and work closely with internal and external stakeholders.

4. Human Resources & Team Leadership

• Lead, mentor, and manage regional heads to foster support and collaboration.
• Oversee HR policies, recruitment, employee engagement, and retention strategies.
• Promote a positive work culture, capacity building, and leadership development within the team.

Qualifications & Experience

• Education: Master's degree in Business Administration, Non-Profit Management, Social Work, Public Administration, or a related field.
• Experience: 12+ years of experience in operations, program management, and leadership roles, preferably in the non-profit sector.
• Team Size: Proven experience managing large teams (100+ employees) across multiple locations.
• Finance: Strong financial acumen, including budgeting and compliance.
• Track Record: Proven ability to drive efficiency and effectiveness in non-profit operations.

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Hiring Note Applications will be reviewed on a rolling basis. This job is first posted on July 18, 2026, on Ground Zero

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