Job Description

The Team:

The Hermès Maison Madison Flagship Boutique opened in 2022 and focuses on providing extraordinary service to clients as a part of the New York Region. This position will report to the Director of Operations and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.

The Opportunity:

The Senior Manager of Operations for Shipping & Inventory oversees all daily shipping, receiving, and inventory control functions to ensure efficient merchandise flow and strict adherence to operational policies. Through hands-on leadership and coaching for direct report(s) and team, drives inventory accuracy through cycle counts and discrepancy resolution, and optimizes stock management across multiple storage points. You will be responsible for communicating and enforcing procedural updates, training staff, conducting monthly audits of all shipping and inventory activities, and maintaining clear, consistent communication with the Director of Operations regarding performance and escalations, along with any additional duties assigned.

About the Role:

• Manage the daily operations of the shipping and receiving department, including assessing appropriate actions for all receiving issues.
• Ensure the timely and accurate movement of merchandise while adhering to all procedural guidelines, including client sends, transfers, RTVs, damages, and negative on-hand resolutions.
• Ensure the effective workflow and utilization of all inventory management tools, including but not limited to omnichannel systems, to support accurate and efficient operations.
• Drive process improvements to increase efficiency, accuracy, and productivity in a high ‑volume environment.
• Oversee cycle counts, stock preparation, reconciliation of discrepancies, and complete stock adjustments and special movements as needed.
• Ensure the accuracy and integrity of inventory through audits, cycle counts, and shrink ‑reduction strategies.
• Conduct comprehensive monthly audit reviews of the shipping, receiving, and inventory departments, including detailed reviews of shipping logs, receiving logs, transfer discrepancies, special movements, cycle count results, and performing a 10% shipping audit.
• Partner with merchandising and buying teams to manage stock flow, replenishment, and product availability.
• In collaboration with the Inventory Manager, identify trends and areas of opportunity and implement corrective action where needed.
• Coach, manage, and mentor the Inventory Manager and the Shipping/Receiving and Inventory teams by providing leadership, performance coaching, goal-setting, regular feedback, and conducting formal performance reviews.
• Leverage the company’s business intelligence tools to routinely share key performance indicators with the team, monitor ongoing results, and provide timely, data-driven feedback.
• Ensure the Inventory Manager meets all inventory accuracy and productivity targets.
• Conduct regular biweekly team meetings to review performance, address operational challenges, and align on priorities.
• Maintain consistent and direct communication with the Director of Operations regarding team performance and escalations.
• Communicate all relevant Shipping, Receiving, and Inventory policy and procedure updates to the store team and ensure proper cascading and enforcement through the Inventory Manager.
• Continuously monitor staff performance to ensure comprehension and proper adaptation of processes, identifying best practices and course correcting when needed.
• Foster a culture of accountability, precision, and continuous improvement.
• All other duties assigned by Supervisor.

Supervisory Responsibility:

• YES
• Supervises Shipping & Receiving and Inventory Team

Budget Responsibility:

• YES
• Partners with the Operations Director to manage and control costs and expenses, ensuring alignment with established budgets. The Senior Manager of Operations is responsible for identifying opportunities to improve cost efficiencies and reduce expenses whenever possible.

Decision Making Responsibility:

• YES
• Assess when electronic equipment should be upgraded or replaced in partnership with corporate offices. Determine actions to be taken when receiving issues with negative on hands. Implement efficient workflow processes for after-sales tracking.

About You:

• 5+ years of retail management experience in a similar role; prior experience in a luxury environment preferred.
• Strong organizational and analytical skills with a deep understanding of inventory management.
• Demonstrated leadership, ability to coach high-performing operational teams and proven ability to transform underperforming individuals/teams.
• Excellent problem-solving and communication abilities.
• Proficiency in retail systems, reporting tools and MS Office (experience with SAP Retail is a plus)
• Strong management soft skills.
• Commitment to operational excellence and client-first mentality.
• Ability to manage multiple priorities in a fast-paced, luxury retail environment.
• Acute interpersonal skills and a collaborative management style.
• Familiarity with international parent companies a plus.
• Ability to lift between 0-50 lbs. without assistance.
• Ability to travel both domestically & internationally for training.

The range for this position is $112,295.00 - $133,455.00. Actual rates are determined based on the job, location, and individual experience.

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly crafted, beautiful objects made to stand the test of time.

An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.

At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès' success and longevity lie in a sense of responsibility, a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that's at the heart of our commitment to progress. This narrative can be experienced in a series of short films “Footsteps Across the World” available on our website.

OUR COMMITMENT

Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.

At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.

We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ccpa@hermes.com. Please do not submit resumes or applications to this email address.

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.