Are you a results-driven operations leader who thrives on building high-performing teams and solving complex challenges at scale? Amazon is looking for a Senior Manager, Operations to lead fulfillment center operations and drive meaningful improvements across safety, people experience, and operational performance. In this role, you will own the strategy and execution for a large operational function, influencing outcomes that directly impact millions of customers. You will lead through systems and mechanisms rather than individual execution, translating data into actionable insights while creating an environment where your teams can do their best work. If you are energized by the opportunity to shape how a world-class supply chain operates and to develop the next generation of leaders, this role is for you.
Key job responsibilities
A day in the life
You start your day reviewing key operational metrics and connecting with your leadership team to align on priorities. From there, you may walk the floor to observe processes firsthand, coach a frontline manager through a challenging situation, or lead a cross-functional meeting to address a capacity constraint. You spend time reviewing safety performance data, preparing a strategic narrative for senior leadership, and evaluating a new process improvement your team has piloted. Throughout it all, you balance tactical problem-solving with longer-term planning to keep your operation running smoothly.
About the team
Our fulfillment operations team is at the heart of Amazon's promise to customers. We work together to move products efficiently and safely from our facilities to customers' doorsteps, and we are always looking for smarter ways to do it. Our team values collaboration, continuous improvement, and a genuine commitment to the people who make it all happen. As we continue to grow, we are investing in new technologies and operational strategies that will shape the future of fulfillment. This is an exciting time to join and make a lasting impact.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, MI, Hazel Park - 135,000.00 - 182,700.00 USD annually
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.
Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world.
Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind.
You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.
