Job Description
Senior Manager, Operations
The Senior Manager, Operations is responsible for overseeing and optimizing daily operational activities across the facility or region to ensure efficiency, productivity, safety, and customer satisfaction. This role leads multiple teams, drives operational excellence initiatives, manages KPIs, and collaborates cross-functionally to support company goals and continuous improvement efforts.
Key Responsibilities
- Lead and manage day-to-day operations within the distribution center, warehouse, manufacturing plant, or logistics operation.
- Develop and implement operational strategies to improve productivity, service levels, cost control, and overall performance.
- Supervise and mentor Operations Managers, Supervisors, and frontline staff.
- Monitor operational KPIs including productivity, quality, safety, inventory accuracy, and customer service metrics.
- Ensure compliance with company policies, OSHA regulations, and safety standards.
- Partner with HR on staffing, employee relations, training, coaching, and performance management.
- Analyze operational data and prepare reports for senior leadership.
- Drive continuous improvement initiatives using Lean, Six Sigma, or other operational excellence methodologies.
- Collaborate with customers, vendors, and internal departments to ensure smooth operational execution.
- Manage labor planning, scheduling, and budget performance.
- Support implementation of new systems, processes, and operational technologies.
- Lead employee engagement initiatives and foster a positive team culture.
- Ensure operational readiness during peak seasons and high-volume periods.
Qualifications
- Bachelor’s degree in Business, Supply Chain, Logistics, Operations Management, or related field preferred.
- 7+ years of operations leadership experience, preferably in logistics, transportation, warehousing, manufacturing, or supply chain environments.
- Experience managing large teams and multiple operational departments.
- Strong leadership, communication, and problem-solving skills.
- Proven ability to manage KPIs and drive operational improvements.
- Experience with WMS, ERP systems, and Microsoft Office Suite.
- Knowledge of Lean Manufacturing, Six Sigma, or continuous improvement methodologies preferred.
- Ability to work in a fast-paced and deadline-driven environment.
- Bilingual English/Spanish is a plus.
Preferred Skills
- Strategic planning and execution
- Labor management
- Budget and cost control
- Customer relationship management
- Process improvement
- Change management
- Data analysis and reporting
- Conflict resolution and team development
Work Environment
- Fast-paced warehouse, logistics, manufacturing, or distribution environment.
- May require flexible hours, weekends, or on-call support during peak operational periods.
- Ability to walk the facility floor and occasionally lift up to 25 pounds.
About the Role
How you will contribute
- Manage the daily activities of a logistics operation to maximize scheduling and delivery of commodities to the customer.
- Interface with customer to ensure smooth -coordination of scheduling and maximization of schedule adherence; provides input on local conditions, identifies needs and receives direction on real-time staffing increases or decreases.
- Enact contingency plans as needed; escalate and direct activities during system problems, disasters, etc.; identify potential problems, troubleshoot, escalate issues to local and senior management, and participate in post-mortem analysis of problems providing input for future process improvements.
- Review ongoing performance results to targets. Take corrective measures with authorization, escalate as needed
- Responsible for providing effective leadership to the Warehouse Managers and/or team, enforcing company standards, act as a role model.
- Other duties as assigned.
Your Key Qualifications
- Bachelor’s degree in business, engineering, or related field preferred.
- Progressive experience performing professional level operational and plant management duties; preferably in automotive or logistics industry.
- Ability to read, analyze, and interpret complex documents. Ability to respond effectively to sensitive inquiries or complaints. Ability to write documents using original or innovative techniques or style. Ability to make effective and persuasive presentations on controversial or complex topics to top management and customer.
- Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
- Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.
Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.
We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.
DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.
We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.
The DP World family comprises of syncreon, Imperial and P&O.
WE MAKE TRADE FLOW
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.
