Job Description

Senior Manager, Operations

This is a hybrid role to the NYC Headquarters for HelloFresh

The Senior Manager of Operations will lead core operational execution and cross-functional business operations for Factor Form, one of Factor’s fastest-growing emerging ventures. This role sits at the center of the business, owning critical operational workflows across fulfillment, logistics, inventory, order management, supply chain coordination, reporting, and systems execution.

This is a highly hands-on operator role designed for someone who thrives in fast-moving environments, can bring structure to operational complexity, and is equally comfortable diving into tactical execution and driving strategic process improvements. You will partner closely with the General Manager and cross-functional stakeholders across Product, Marketing, Supply Chain, Finance, Customer Care, and external fulfillment partners to ensure operational excellence as the business scales.

The ideal candidate combines strong operational rigor with analytical horsepower, exceptional cross-functional communication skills, and a bias toward action. This role is best suited for someone who enjoys building systems, solving ambiguous problems, and operating as a key business leader within an entrepreneurial environment.

You will…

• Own critical weekly operational workflows across fulfillment, order management, inventory, and logistics to ensure accurate and on-time execution
• Manage relationships with fulfillment partners, vendors, and cross-functional stakeholders to support ongoing operations, product launches, and special projects
• Lead operational coordination across supply chain, procurement, shipping, customer care, and inventory management functions
• Build and maintain weekly and monthly operational reporting, KPI tracking, and business performance updates
• Drive process improvement initiatives, systems implementations, and operational scalability efforts across the business
• Partner closely with the General Manager and cross-functional teams to execute high-priority business initiatives and solve complex operational challenges

You are…

• Operationally Excellent: Highly organized and detail-oriented, with the ability to manage multiple operational workstreams simultaneously while maintaining a high bar for execution quality
• Analytical: Comfortable working with data, reconciling operational issues, identifying root causes, and translating insights into actionable solutions
• Entrepreneurial: Thrive in ambiguity, move quickly, and enjoy building processes and operational infrastructure in evolving, high-growth environments
• Cross-Functional: An exceptional collaborator who can influence stakeholders across technical and non-technical teams while maintaining strong external partner relationships
• Solutions-Oriented: Proactively identify problems, operate with urgency, and consistently find practical solutions in fast-paced environments
• Customer-Focused: Care deeply about customer experience and understand how operational excellence directly impacts customer trust and retention

At a minimum, you have…

• 6+ years of relevant experience in operations, supply chain, fulfillment, logistics, ecommerce operations, consulting, or related fields
• Experience managing complex operational workflows in high-growth or fast-paced environments
• Strong analytical and problem-solving skills with the ability to work across large data sets and operational systems
• Experience working cross-functionally
• Proven ability to manage multiple projects and priorities simultaneously while driving execution
• Excellent communication and stakeholder management skills
• Experience with ecommerce, fulfillment, warehouse management systems (WMS), inventory management, or operational reporting tools preferred
• BA/BS degree required

You’ll get…

• Competitive salary, 401k with company match that vest immediately upon participation, and company equity plan based on role
• Generous PTO, including sabbatical, and parental leave of up to 16 weeks
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Tuition reimbursement for continuing education (upon 2 years of service)
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
• Access to 7 different Employee Resource Groups (ERGs) including those for BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.