Job Description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

About the Role

Iron Mountain is seeking a strategic and results-driven Senior Manager – Operations to lead and optimize operational excellence across key business functions. This role will be responsible for overseeing end-to-end operational activities, including process optimization, performance management, stakeholder collaboration, and team leadership.

The ideal candidate will bring a strong operational mindset, experience managing complex business operations, and the ability to drive continuous improvement initiatives while ensuring compliance, efficiency, and high service standards.

This is a critical leadership role that requires strong analytical capabilities, cross-functional collaboration, and the ability to lead high-performing teams in a fast-paced environment.

Your Role in Our Mission

Operational Strategy & Execution

• Develop and execute operational strategies aligned with business goals and organizational objectives.
• Drive operational efficiency, productivity, quality, and cost optimization through continuous improvement initiatives.
• Establish, monitor, and report on key operational metrics and KPIs to support data-driven decision-making.
• Identify process gaps and implement scalable operational improvements across functions.

Team Leadership & People Management

• Lead, mentor, and develop high-performing operational teams to ensure strong execution and employee engagement.
• Build a culture of accountability, collaboration, and operational excellence.
• Support workforce planning, performance management, and capability development initiatives.

Cross-Functional Collaboration

• Partner closely with internal stakeholders including Sales, HR, Finance, IT, Procurement, and other business teams to ensure smooth operational alignment.
• Collaborate with vendors, partners, and external stakeholders to streamline operational workflows and resolve business challenges.
• Act as a key liaison to ensure seamless coordination across departments and locations.

Process Optimization & Compliance

• Design, document, and implement standardized operational processes and best practices.
• Ensure adherence to organizational policies, regulatory requirements, safety standards, and compliance frameworks, including applicable labor laws.
• Drive process governance and operational controls to minimize risks and improve service delivery.

Operational Excellence & Continuous Improvement

• Lead operational transformation and process improvement initiatives using methodologies such as Lean, Six Sigma, and Agile practices.
• Foster a culture of innovation and continuous improvement to enhance operational performance and customer satisfaction.
• Support strategic initiatives focused on scalability, operational maturity, and long-term business growth.

What Excites Us

• 18+ years of progressive experience in Operations Management, Supply Chain, Logistics, or related operational leadership roles.
• Proven track record of managing and optimizing large-scale operational processes and teams.
• Strong understanding of operational excellence methodologies such as Lean, Six Sigma, and Agile frameworks.
• Demonstrated experience in stakeholder management and cross-functional collaboration within complex business environments.
• Strong leadership, communication, analytical, and problem-solving capabilities.
• Financial acumen with experience managing budgets, operational planning, and resource optimization.
• Ability to thrive in fast-paced and evolving business environments while driving operational transformation.
• Bachelor’s degree in Business Administration, Operations Management, Industrial Engineering, Supply Chain Management, or a related field; MBA or Master’s degree preferred.

Why Join Iron Mountain?

At Iron Mountain, we know that work done well makes a positive impact for our customers, employees, and the world around us. Join a team that values innovation, operational excellence, collaboration, and continuous growth while helping organizations manage and protect their most valuable information and assets.

If you are passionate about operational leadership and driving business excellence, we would love to hear from you.

Category: Operations Group