Job Description

Job Title

Senior Manager - Operations
Purpose of the role in 1-2 sentences Responsible for various account operation management , client management, vendor management and managing P & L for the respective account under operations, finance & budgeting, invoicing & payment collections. Audits and EHS

Major Responsibilities:

• Need to manage overall Facilities Services & operations at multiple client sites.
• Client management & regular client site visits to support on site teams and client requirements.
• Client Contract Management.
• Managing Budgeting & financials of the accounts.
• Site Audit & reviews.
• Conducting monthly management reviews with client for site operations.
• Implement Innovation and Best Practices at site
• Conduct various engagement programs for clients.
• Drive on site teams training monthly.
• Conduct Quarterly Business reviews with client.
• Site Compliance Management
• Vendor compliance Management
• Vendor operations management.
• Supporting Business solutions team for new business pitches, site survey & proposal etc.
• Timely monthly invoice processing of the client site.
• Manage client receivables & vendor payments timely.
• Supporting new client transition.

Qualification- Graduation And MBA

Work Experience

Experience- 10-to 15 years of experience in IFM operations & client management preferably from the competition

• Compensation : Commensurate with market

INCO: “Cushman & Wakefield”