Job Description

Job DetailsJob Location: MDK Columbus - COLUMBUS, OH 43204Position Type: Full TimeGrow Your Career. Make a Difference. Join MDK.
MDK is seeking a Senior Manger of Operations to guide day-to-day legal operations and support a high-performing team. This role blends people leadership, process improvement, and operational oversight to ensure work is delivered accurately, efficiently, and in alignment with client and firm expectations.
In this role, you will oversee staffing and workflow, support training and performance management, and partner closely with attorneys, clients, and internal teams to drive consistent, high-quality outcomes.
A Culture of Collaboration, Growth, and Belonging
At MDK, a law firm built on purpose and progress, we believe people thrive when they feel respected, connected, and empowered to grow. Our culture is rooted in creativity, support, and open communication, where learning is continuous and every team member is encouraged to bring their whole self to work.
We value diverse perspectives and foster belonging through cross-team collaboration and employee-led programs that reflect who we are. From wellness initiatives to community engagement, MDK is a place where people feel seen and supported.
What makes MDK’s culture compelling:
Professional growth supported by regular one-on-one conversations with leaders
Flexibility and time off that prioritize real work-life balance
Volunteer Time Off that connects employees with causes they care about
Inclusive programs like our Culture Council, affinity groups, book club and Art@MDK
A collaborative environment built on shared success and open feedback
Your Role in Action
Team Leadership and Support: Manage staffing, scheduling, and resource needs to ensure smooth operations and a steady workflow. Maintain strong visibility with the team and foster a collaborative, inclusive, and accountable work environment.
Training and Development: Oversee onboarding and ongoing training to ensure team members have a strong foundation and continue to develop the skills needed to meet performance expectations and professional goals.
Performance Management: Monitor and evaluate team performance, ensuring quality, compliance, and alignment with MDK standards. Provide coaching, feedback, and guidance to support individual and team success.
Culture and Values: Demonstrate and reinforce MDK’s values, policies, and culture. Support firm initiatives and help team members understand how their work contributes to MDK’s mission and success.
Issue Resolution: Monitor and resolve escalated operational issues and serve as a point of contact for cross-departmental problem-solving.
Operational Leadership: Lead operational initiatives focused on process improvement, workflow efficiency, and consistent legal service delivery across practice groups and legal pods.
Process Improvement and Problem Solving: Identify inefficiencies and opportunities for improvement, drive continuous improvement initiatives, and implement sustainable changes that reduce delays, cost, and risk.
Cross-Functional Collaboration: Partner with Directors, Attorneys, Business Units, Compliance, and IT to assess operational needs and implement solutions that enhance performance, productivity, and scalability.
Data and KPI Management: Develop, monitor, and report on key performance indicators (KPIs) to track operational performance, support decision-making, and align outcomes with firmwide goals.
Technology and Tools: Identify and recommend operational tools and technology solutions in collaboration with IT to support efficiency, consistency, and scalability.
Change Management: Support and lead change management efforts related to new systems, processes, or organizational initiatives, ensuring clear communication and adoption across teams.
Consistency and Compliance: Ensure operational practices align with firm standards through the development and use of standard operating procedures and best practices.
Leadership Communication: Provide regular updates and strategic recommendations to senior leadership related to operational performance, risks, and opportunities.
Leadership Representation: Represent the team in leadership discussions and actively support firmwide initiatives.
Your Background & Skills
Bachelor’s degree in business administration, operations management, finance, or related field.
Minimum of 7 years operation or process improvement experience, with at least 5 years in leadership.
Lean Six Sigma (Green or Black Belt), Project Management Professional (PMP), or Certified Change Management Professional (CCMP) strongly preferred.
Excellent analytical and problem-solving skills.
Proven knowledge and abilities in the principles of change management and process improvement.
Strong knowledge of KPIs and performance measurement frameworks.
Exceptional written and oral communication, strong interpersonal skills.
Proven ability to effectively motivate and lead employees with emphasis on team member development and engagement.
Comfortable challenging norms and offering innovative solutions to complex problems.
Proven knowledge in data analysis.
Possess a high level of professional ethics and integrity, and the ability to maintain strict confidentiality.
Proficiency in Microsoft Office Suite and strong computer skills.
Must be able to work in our Columbus office three days per week, or more as needed.
Your Work Style
Success in this role also comes from how you approach your work and your team. You:
Bring flexibility and adaptability, staying open to new ideas and expressing your creativity
Approach your work with curiosity and a desire to learn, grow, and take on new challenges
Stay engaged and thrive in a fast-paced environment
Work collaboratively and contribute to shared knowledge
Embody respect in every interaction, listening to others and ensuring they feel heard
Your Schedule & Benefits
Our team works Monday through Friday during general business hours. After a successful orientation period, we offer a hybrid schedule that provides flexibility to work both from home and in the office.
MDK provides a comprehensive benefits package, which includes:
Medical, dental, and vision insurance
Company-paid short-term disability and life insurance
401(k) plan with employer contribution
Paid time off
We also offer additional ways to support your well-being and growth, including:
Paid time to volunteer in the community
Paid holidays
Casual dress code
Opportunities for career development and advancement
Click here to view our 2026 Benefit Guide for more information.
Focused on Purpose. Driven by People.
Founded in 2002, MDK is a legal and professional services firm that supports the mortgage servicing and vacation ownership industries. With a coast-to-coast footprint, we deliver consistent, high-quality support across the country. Our approach combines deep legal expertise, business insight, and innovative technology to help clients optimize operations, maintain compliance, and drive growth.
We help clients solve complex challenges by blending legal insight with business strategy. That work starts with our people. When you join MDK, you become part of a team that’s creating uncommon paths to success—for our clients, for our colleagues, and for the future of legal services.
Ready to take the next step? Apply now to join Team MDK.
Learn more about MDK by visiting www.mdklegal.com or visit us on LinkedIn or Instagram.
MDK and affiliates are Equal Opportunity Employers. We have a no tolerance policy for discrimination at our workplace. We are committed to working with and providing reasonable accommodations to all applicants. We respect everyone from fair wages to equal opportunities for growth and movement here at MDK.