Job Description

I. Job Summary

The Senior OMR Manager role owns all facets of the Market Area Open Market Residential (OMR) Line of business. The position requires the ability to identify, build, implement, and manage sales and marketing projects and programs to grow and retain our existing OMR customer base. The role requires the ability to meet assigned sales growth targets for OMR. This role demands strong communication skills to coordinate OMR projects and programs with internal partners in Customer Service, Pricing, Operations, Maintenance, Billing, and the Market Area Leadership Team.

II. Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform and meet each of these essential duties at high level.

• Ability to identify Marketing business solutions that generate growth and customer loyalty. Assure that each program meets the desired return on investment.
• Marketing background with expertise in social media (Twitter, Facebook, LinkedIn, Instagram), as well as direct customer/prospect campaigns. Integrate full range of WM service offerings into OMR strategy.
• Maintain and meet assigned revenue growth targets assigned to the OMR LOB. Forecast growth for our operational and maintenance partners.
• Oversee efforts to reduce lost business due to customer late and non-payment of invoices.
• Positively drive communication and accountability of OMR inside the Customer Experience department. Work with supervisor and team leads on new initiatives.
• Clear and concise oral / written communication on OMR performance metrics as required.
• Maintain and implement all corporate standardizations and best practices shared from Corporate OMR team.
• Work with our Pricing department on growth strategies that demonstrate our profitable growth strategy. Complete understanding of all our ancillary service charges
• Manage marketing spend budget and track returns from all campaigns.
• Establish and maintain a high level of communication with Public Sector Director and Sr. District Managers to assure (QOS) Quality of Service.
• Ability to travel when needed for internal meetings or projects across the Market Area, up to 15% of the time.

III. Supervisory Responsibilities

• Marketing and Managing Marketing Budget
• Quality of Service Internal Voice of the OMR Customer

IV. Qualifications

A. Education and Experience

• Education: Bachelor's Degree (accredited) or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience.
• Experience: Seven (7) years of prior work experience (in addition to education requirement) in Sales Management or Operations including at least two (2) years of Business to Consumer (B2C) marketing experience (with examples of past marketing campaigns) and at least four (4) years of sales experience, or relevant experience where you were accountable to sales targets.

B. Certificates, Licenses, Registrations or Other Requirements

• None required.

V. Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day;
• Required to exert physical effort in handling objects less than 30 pounds rarely;
• Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc) rarely;
• Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;

• Normal setting for this job is an office setting.

Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

The expected salary range for this position is $96,690 - $110,000 per year. This represents a good faith estimate for this position. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for incentive pay.

If this sounds like the opportunity that you have been looking for, please click "Apply.

ABOUT WM
WM ( WM.com) is North America’s largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is the leader in beneficial reuse of landfill gas, with a growing network of renewable natural gas plants and the most gas-to-electricity plants in North America. WM’s fleet includes nearly 11,000 natural gas trucks – the largest heavy-duty natural gas truck fleet of its kind in North America – where more than half are fueled by renewable natural gas. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com

Equal Employment Opportunity

For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons, or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID, or TSA approved alternative.