Job Description

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Senior Manager, Onsite Training & People Leadership

The Senior Manager, Onsite Training & People Leadership is a key leadership role within athenahealth’s Customer Success division, responsible for leading, developing, andretaininga geographically dispersed team of high-travel Onsite Training (OT) professionals supporting client go-lives across the United States and its territories.

This leader serves as the primary coach, advocate, and operational leader for a team deployed in fast-paced, high-intensity client environments. Success in this role requires strongpeopleleadership, the ability to foster engagement and wellbeing across a field-based workforce, and a proventrack recordof building trust, accountability, and performance over time.

In addition to team leadership responsibilities, this role partners closely with enterprise clients on training strategy, collaborates cross-functionally to improve operational processes, and helps drive consistency and excellence across the broader Coaching and Training Services organization. The ideal candidate brings experience leading teams through complex healthcare implementations and excels at balancing employee experience, client outcomes, and operational execution.

About the Team

Our Onsite Training team provides hands-on, customized training and support during the critical go-live phase of a client’s transition to athenahealth products. OT Trainers are deployed to healthcare organizations nationwide, often on short notice and during highly dynamic implementation periods.

The teamoperateswithin the Coaching and Training Services organization and plays a critical role in enabling client adoption, driving performance outcomes, and supporting long-term customer success.

Essential Job Responsibilities

People Leadership & Team Development

• Lead, coach, and develop a team of 10–15 high-travel OT Trainers serving healthcare clients across the country

• Buildstrong teamconnection and engagement across a dispersed workforce through regular 1:1s, coaching, and ongoing communication

• Monitor team wellbeing, workload, and travel demands, proactivelyidentifyingburnout risks and implementing strategies to sustain performance and retention

• Conduct onboarding support and 30/60/90-day check-ins for new hires

• Lead performance management activities including calibration discussions, career development conversations, and ongoing feedback

• Foster a culture of accountability, collaboration, inclusion, and continuous improvement

Operational Leadership

• Partner with the Resource Deployment team to align staffing assignments with business needs, trainer capability, and workload balance

• Oversee weekly administrative operations including timesheet approvals, PTO management, travel coordination support, and expense submissions

• Own and drive a defined area of operational responsibility such as onboarding oversight, quality assurance, KPI management, process documentation, or vendor coordination

• Support operational scalability byidentifyingprocess improvement opportunities and driving adoption across stakeholder groups

Client Leadership & Strategic Partnership

• Consult with large and complex clients on onsite training strategy and go-live readiness

• Serve as a trusted advisor to client leadership during enterprise implementations and high-visibility go-lives

• Travel onsite to key client engagements to provide leadership support, ensure execution quality, and support trainer success in the field

• Partner with the OT Director and cross-functional stakeholders including Onboarding, Sales, Resource Deployment, and Voice of the Customer to improve client and employee outcomes

• Support major organizational initiatives and team events, including the annual Onsite Training Summit

Expected Education & Experience

• Bachelor’s degree or equivalent experience

• 5+ years of experience in healthcare implementation, onboarding, customer success, professional services, or related operational leadership environments

• Demonstrated people management experience, including leading distributed, field-based, or high-travel teams

• Proven ability to coach, develop, andretaintalent in demanding, fast-paced, or high-pressure environments

• Strong executive presence and influencing skills with the ability to navigate complex stakeholder environments

• Experience balancing employee engagement, operational execution, and customer outcomes simultaneously

• Working knowledge of Revenue Cycle Management (RCM), EHR/EMR systems, or healthcare operations strongly preferred

• Experience withathenaOneor comparable healthcare technology platforms preferred

Expected Compensation

$93,000 - $157,000

The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented   employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative   workspaces  — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment,  full-time. With consistent communication and digital collaboration tools, athenahealth  enables  employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Learn more about our culture and benefits here: athenahealth.com/careers

https://www.athenahealth.com/careers/equal-opportunity