Job Description

Requisition ID: 252644

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Scotiabank’s International Banking division is a diverse and dynamic network that provides financial advice and solutions to more than 12 million retail, corporate, and commercial clients. With a presence in over 15 countries—including Mexico, Chile, Peru, Colombia, Brazil, Uruguay, and key markets across Central America and the Caribbean—our footprint offers unparalleled connectivity within the North American corridor. These regions feature favorable demographics and present significant opportunities to expand banking penetration and deliver innovative solutions.

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

The Senior Manager, Onboarding, Reporting and Systems Management plays a critical role in supporting the regional Client Onboarding journey across the International Banking Division. This includes the deployment of strategic initiatives in support of business strategy, definition of technical requirements aligned to value added features, and supporting sites with incidents, regulatory approvals and project documentation, as well as the reporting of regional metrics and the management of onboarding systems.

What You’ll Do:

• Support the governance and definition of IB Commercial customer journeys, including the target and standard operating model as it relates to Client Onboarding.
• Drive initiatives to improve client onboarding journeys and operational processes by addressing variances, supporting regional deployments, and providing rationale for customizations.
• Understand the onboarding and servicing business model across sites to ensure alignment with country-specific business requirements for digital solutions, and support standardization initiatives across jurisdictions.
• Coordinate the definition, documentation, and review of business and digital requirements, user stories, and user interfaces related to digital solutions for Client Onboarding and Servicing.
• Collaborate with stakeholders across business, operations, GTB, technology, compliance, and risk teams to ensure cross-functional alignment, timely execution, and effective change management.
• Serve as a subject matter expert in client onboarding and servicing, supporting digital transformation and process reengineering efforts. Advise management on onboarding technology solutions.
• Monitor Regional Onboarding KPIs and implement dashboards to enhance visibility of the end-to-end onboarding journey.
• Support training, communication, and change management for the implementation of onboarding systems and/or dashboards.
• Continually assess digital solutions for achieving target and standard operating models, including presenting recommendations supported by funding assessments as required.
• Support ongoing vendor/RFP assessments and management setup processes as required, in accordance with Scotiabank policies and procedures.
• Partner with the Regional Transformation teams in IB to enhance the end-to-end onboarding journey. Act as a liaison among stakeholders in technology, modernization, business, and operations to resolve business operational queries and issues.
• Provide support during the implementation of onboarding systems across IB countries.
• Collaborate with other Business Units, such as Canadian Commercial Banking and GBM, when required, to review and select onboarding technology solutions.
• Update process manuals, guides, and guidelines in accordance with implemented changes, ensuring proper approval and communication of each update.
• Ensure effective and efficient operations by adhering to business controls for risk management, and champion a customer-focused approach to deepen client relationships and leverage bank resources.
• Foster a customer-focused culture to strengthen client relationships and leverage broader bank systems, relationships, and knowledge.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decision-making.

What You'll Bring:

• Bachelor’s degree in business administration, Technology or business management.
• Superior influencing abilities, with strong interpersonal and conflict resolution skills to build consensus and foster cooperation.
• Experience in project management, product management, technology banking projects and agile methodology
• Ability to write user stories to support business requirements
• Strong technical proficiency in MS Office (Excel, Word, PowerPoint, Visio, PowerBI), and knowledge of Jira & Confluence
• Understanding of client onboarding/serving processes, international & commercial banking is an asset
• Ability to engage with stakeholders from diverse cultures and disciplines and manage multiple projects across various countries.
• Results-oriented, with the ability to perform effectively under pressure.
• Fluency in English and Spanish is required.

Work Arrangement:

Work in a standard office-based environment.

Interested?

If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you?

Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs. #IB2026

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.