QVC Group

Senior Manager, Omnichannel Talent

QVC Group  •  West Chester, PA (Onsite)  •  3 hours ago
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Job Description

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.

Your Opportunity, Your Team

The Senior Manager of Omnichannel Talent supports QVC and HSN, and is responsible for defining and executing a comprehensive talent strategy that supports audience growth, brand affinity, customer engagement, and revenue objectives across livestreaming, social media, digital commerce, retail, and emerging platforms. You will oversee the full talent lifecycle—including recruitment, onboarding, coaching, performance management, scheduling, succession planning, and retention—while cultivating a diverse pipeline of hosts, creators, influencers, and brand ambassadors who authentically represent the brand and resonate with customers.

You will be directly responsible for the growth, development, and long-term success of all talent appearing within the organization's livestream ecosystem, including omnichannel hosts, broadcast hosts, hybrid hosts, creators, and producer-hosts.

Where You'll Work

This role is hybrid and will require you to be onsite at our headquarters in West Chester, PA several days per month (onsite days are predetermined and standard across the company). Job seekers must reside in one of the following states to be considered: PA. NJ, DE. Relocation assistance is not available for this role.

What You'll Do

  • Develop and execute an omnichannel talent strategy that supports company growth and audience engagement goals.
  • Build and manage a pipeline of hosts, influencers, creators, social talent, and brand ambassadors.
  • Identify emerging talent trends and opportunities across digital and commerce platforms.
  • Recruit, onboard, coach, and develop livestream talent.
  • Create individual development plans to improve performance, engagement, and brand representation.
  • Conduct regular performance evaluations and provide actionable feedback.
  • Manage talent contracts, negotiations, and compliance with company
  • Partner with social, marketing, merchandising, production, and commerce teams to optimize talent utilization across channels.
  • Ensure talent is effectively integrated into live streams, social content, video productions, campaigns, and events.
  • Collaborate on content strategies that drive growth, engagement, and conversion.
  • Monitor talent performance using key business and audience metrics. Analyze engagement, conversion, viewership, and sales performance data.
  • Recommend talent optimization strategies based on performance insights.
  • Develop reporting dashboards and present findings to senior leadership.
  • Oversee talent scheduling and resource allocation across multiple platforms.
  • Manage departmental budgets related to talent acquisition, development, and partnerships.

What You'll Bring

  • 8+ years of experience with live commerce, livestream shopping, influencer marketing, digital retail, built within an omnichannel retail or media environment.
  • 2+ years of experience with TSP (TikTok Shop Partnership), with direct platform access, advanced dashboards and tools.
  • Experience in broadcast media, content production, and creator management.
  • Strong experience with platforms such as TikTok Shop, YouTube Live, Instagram Live, Facebook Live, Amazon Live, or proprietary livestream platforms.
  • Experience managing talent, influencers, or broadcast hosts.
  • Knowledge of talent contract negotiations and vendor management.
  • Bachelor's degree in communications, business, marketing, or related field, or equivalent combination of experience and training required.

#LI-CV1

Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.

QVC Group

About QVC Group

QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road®. We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs. QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screen a doorway to discovery, delight and community.

If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate a company committed to inclusion and belonging for all, you’ll be amazed at what’s available for our team members. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!

We are headquartered in West Chester, Pa., and have team members in the U.S., the U.K., Germany, Japan, Italy, Poland and China.

Industry
Retail & Ecommerce
Company Size
1,001-5,000 employees
Headquarters
West Chester, Pennsylvania
Year Founded
Unknown
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