Blackbird Health

Senior Manager of Strategic Credentialing and Network Operations

Blackbird Health  •  $105k - $115k/yr  •  Remote  •  3 hours ago
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Job Description

About Blackbird Health

Blackbird Health is clinician-founded, owned, and operated by dedicated professionals. We believe that providing the best care for children starts with building the best possible team. We deliver virtual and in-person mental health services across Pennsylvania, Virginia, New Jersey & Maryland—and we’re growing into new markets in 2027.

At Blackbird, we take a whole-child approach, looking at how the brain, body, and behavior interact to address the root causes of challenges, not just the symptoms. Every role matters here, and you’ll join a collaborative, supportive, and innovative team that’s shaping the future of pediatric mental health care. If you’re passionate about helping children and families while growing your career, Blackbird is the place to make an impact.

Join us and help change mental health care for children for the better!

Position Summary

As our Senior Manager of Strategic Credentialing and Network Operations, you’ll be the engine behind getting our clinicians active, paneled, and ready to treat patients across expanding markets. Reporting directly to the SVP of Finance, you will own our credentialing engine end-to-end, scaling our delegated credentialing setup with commercial and Medicaid health plans, holding external vendor partners to tight timelines, and untangling multi-state regulatory complexity. Sitting at the intersection of Finance, Clinical Ops, RCM, and Tech, you’ll directly influence how fast Blackbird scales to meet the growing demand for pediatric mental health care. This is a fully remote opportunity.

How You’ll Make an Impact

  • End-to-End Credentialing & Payer Enrollment: Own multi-state provider enrollment across commercial and Medicaid/MCO plans, driving down provider ramp time from offer acceptance to billing activation.
  • Vendor Governance & SLA Performance: Direct third-party credentialing vendors, establishing clear KPIs, SLAs, and accountability structures to prevent onboarding backlogs.
  • Delegated Credentialing & Audit Readiness: Build, maintain, and operationalize health plan delegated credentialing arrangements and lead NCQA/MCO audit preparedness.
  • Cross-Functional Process Optimization: Partner with RCM, Clinical Ops, Legal, and Tech to optimize provider roster management, EHR data integrations, and billing alignment.

What Makes You, You

  • Delegated Credentialing Subject Matter Expert: Deep knowledge of NCQA standards, health plan delegation audits, and MCO/Medicaid regulatory requirements.
  • Data-Driven & Systems Mindset: Adept at analyzing operational bottlenecks, tracking provider-to-payer ramp metrics, and automating workflows.
  • Cross-Functional Partner: Proven success building collaborative relationships with health plan network directors, internal executive stakeholders, and external vendors.

The Basics You’ll Need

  • Experience: 8+ years of healthcare credentialing and provider enrollment experience (multi-state behavioral/mental health preferred).
  • Delegated Credentialing: Proven track record managing delegated credentialing processes and health plan audit requirements.
  • Vendor & Regulatory Mastery: Hands-on experience managing third-party vendors against SLAs; strong command of NCQA standards and Medicaid/MCO rules.
  • Certifications: Certified Provider Credentialing Specialist (CPCS) or CPCS-MS preferred.

Benefits

  • Medical, Dental & Vision coverage
  • 401(k) with company match
  • Employer-paid life insurance
  • Generous paid time off
  • Diverse, experienced leadership team and supportive culture

Salary Range

$105,000—$115,000 USD

Join us!

To raise the standard of pediatric mental health care through accurate understanding and precise treatment that reflect how each child’s brain, body, and behavior work together.

“It's so rare to find comprehensive care like this---from testing to therapy to med management (and more)--all in one place. In addition, the school advocacy support we receive is unprecedented. We no longer feel like we are managing things alone.”

Fostering an inclusive environment:

Blackbird is committed to cultivating and preserving a culture of inclusion and belonging. We are able to grow and learn better together with a diverse team of employees. In recruiting for our team, we welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran status, color, religion, disability, sexual orientation and beliefs. Blackbird provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type. If you need a reasonable accommodation during the application or interview process, please contact us at recruiting@blackbirdhealth.com so we can support you.

Our patient support team is busy helping children and families, please do not call or email them about your application — this helps us process your application more efficiently.

Blackbird Health

About Blackbird Health

Blackbird Health offers virtual and in-person mental health services for children and young adults across Pennsylvania and Virginia, with plans to expand to new markets in 2025. Our services include comprehensive evaluations and assessments, medication management, and therapy services.

Our whole-child diagnostic approach reveals the full story behind each child’s challenges, allowing us to address both the symptoms and their underlying causes. By looking at a complete picture of what is impacting a child's wellbeing, Blackbird Health provides precise care that leads to lasting, meaningful outcomes. Grounded in deep respect for each child, empathy for all parents, and compassion for every family, we help children, teens, and young adults face their mental health challenges so they can spread their wings and fly.

The unique Blackbird Health assessment begins with a thorough evaluation that takes into account all factors contributing to a young person’s mental health and development—including speech and language, genetics, behavior, cognition, psychology, and more. We apply a developmental lens to every aspect of our evaluation, recognizing that mental health concerns must be understood within the context of a child’s developmental stage. This leads to more complete diagnoses and understanding of causes. Together with the family, we then create a treatment plan aligned with their goals. Once the plan is agreed upon, we match each child with the right provider and sequence care to build effectively over time.

Ongoing care is at the heart of what we do. We stay closely connected with families through regular check-ins to monitor progress and make adjustments as needed, ensuring continuous growth.

Industry
Healthcare & Social Services
Company Size
51-200 employees
Headquarters
Allentown, Pennsylvania
Year Founded
2015
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