Job Description

Senior Manager of Operations

Reports To: Director of Engineering & Operations

Department: Facilities & Operations

Employment Type: Full-Time, Exempt

The Senior Manager of Operations is responsible for overseeing all day-to-day operational and housekeeping functions across the stadium to ensure a safe, clean, and world-class environment for fans, staff, athletes, and guests. This role will lead a team of supervisors and frontline staff, manage vendor relationships, coordinate event and non-event day logistics, and ensure compliance with safety and sanitation standards. The ideal candidate has extensive experience in large-scale facility operations, strong leadership skills, and a detail-oriented approach to cleanliness and presentation.

Key Responsibilities:

Operations Management:

• Oversee the planning and execution of stadium operations for event and non-event days.
• Develop and maintain standard operating procedures (SOPs) for all operational activities.
• Ensure readiness of all stadium areas including seating, concourses, suites, back-of-house, and restrooms.
• Coordinate with internal departments and external partners (e.g., security, catering, engineering, groundskeeping) to align operational needs.

Housekeeping Management:

• Lead the housekeeping function to maintain an immaculate facility that meets or exceeds industry standards.
• Supervise housekeeping teams (internal and contracted) to ensure timely and effective cleaning before, during, and after events.
• Monitor inventory and procurement of cleaning supplies and equipment.
• Develop quality assurance programs and perform routine inspections of cleanliness.

Team Leadership & Development:

• Hire, train, schedule, and manage supervisors and hourly staff.
• Provide coaching, feedback, and performance evaluations.
• Foster a culture of accountability, safety, and excellence in customer service.

Qualifications:

• Bachelor’s degree in Facility Management, Business Administration, Hospitality, or a related field.
• 7+ years of progressive experience in stadium, arena, or large-scale venue operations, including housekeeping and facility services.
• Proven leadership and team management skills in a fast-paced, high-volume environment.
• Strong understanding of regulatory guidelines.
• Excellent organizational, communication, and problem-solving abilities.
• Proficient in Microsoft Office Suite; experience with work order and facility management software is a plus.
• Ability to work flexible hours, including nights, weekends, and holidays as required by event schedules.

Preferred Qualifications:

• Experience with union labor environments.
• Certified Facility Manager (CFM) or similar industry certification.
• Bilingual (English/Spanish) is an advantage.

Working Conditions:

• Physical ability to walk, stand, and navigate a large stadium for extended periods.
• May require lifting up to 50 lbs.
• Exposure to varying weather conditions depending on event requirements.

Equal Opportunity Employer: [Stadium/Organization Name] is an equal opportunity employer and values diversity in its workforce.