Job Description

Senior Manager, Investor Services (AML/KYC & Transfer Agency)
Service Line: Fund Solutions
Location: Luxembourg
Schedule: 40 hours per week, Onsite/Hybrid

We are seeking an experienced, commercially minded Senior Manager to strengthen Investor Services operations across Luxembourg and CSC’s broader European hub.

This role provides operational leadership across Investor AML/KYC, Transfer Agency (TA), and asset due diligence, with a strong focus on regulatory compliance, governance, and service delivery excellence. You will drive performance through KPI/SLA management, continuous improvement, and effective risk oversight. You will also develop high-performing teams and serve as a key escalation point for complex investor and regulatory matters.

Key Responsibilities

• Lead day-to-day oversight of Investor AML/KYC, Transfer Agency, and asset due diligence operations across Luxembourg and the European hub, ensuring consistent service quality and control execution
• Ensure investor onboarding, ongoing monitoring, screening, and due diligence processes align with Luxembourg and EU AML/CFT requirements, CSSF expectations, and internal policies and procedures
• Act as escalation point for complex investor files, high-risk cases, exception handling, and operational/compliance incidents; ensure timely resolution and clear audit trails
• Own operational performance management through KPIs, SLAs, quality metrics, and capacity planning; identify trends and drive measurable improvements in timeliness, accuracy, and client outcomes
• Produce and present operational, risk, and compliance reporting to senior management and relevant governance forums; provide clear insights and actionable recommendations
• Maintain strong governance and audit-readiness by driving periodic risk assessments, QA reviews, control testing, documentation standards, and effective issue remediation
• Partner with Compliance, Legal, Risk, and Business teams to anticipate regulatory change impacts (Luxembourg/EU) and implement proactive enhancements to controls and processes
• Lead continuous improvement and automation initiatives (process re-engineering, workflow optimization, tool/system enhancements) to improve efficiency and scalability while maintaining regulatory rigor
• Lead, coach, and develop people managers and team members; strengthen a risk-aware, client-focused culture through performance management, training, and succession planning
• Build and maintain effective relationships with internal stakeholders, fund managers, investors, counterparties, and external providers; support regulatory discussions, audits, and inspections as required

Required Qualifications

• Experience working in a Fund Manager is highly advantageous
• Significant experience in Investor Services within fund administration, including AML/KYC and Transfer Agency operations and oversight
• Strong working knowledge of Luxembourg and EU regulatory expectations related to AML/CFT and investor due diligence, with the ability to translate requirements into effective operational controls
• Demonstrated leadership experience, including team management, coaching, and building high-performing, compliant operations
• Proven ability to manage performance through KPIs, SLAs, operational reporting, and continuous improvement delivery
• Strong risk and control mindset with experience supporting audits, regulatory reviews, and governance committees
• Excellent stakeholder management and communication skills, including confidence engaging with senior leaders, clients, and investors
• Fluency in English

Preferred Qualifications

• Experience operating in a multi-country or regional operating model (European hub environment)
• Familiarity with Luxembourg funds landscape (e.g., UCITS, AIFs) and related servicing models
• Experience with workflow optimization and automation initiatives within TA/AML operating environments (e.g., process redesign, tooling upgrades)

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,

CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.

We encourage candidates to apply directly to our website and not through third-party sources.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.