Job Description

Senior Manager, Corporate Secretarial

Sydney

Monday – Friday, 09:00 – 17:30

Hybrid

Intro

To lead, coordinate and oversee the delivery of company secretarial services to clients, working closely with the Director, Head of Operations and the wider team to ensure high-quality, compliant and efficient service delivery. The Senior Manager will liaise directly with clients and CSC offices globally, lead key client relationships and onboarding activities, and contribute to business development opportunities, operational excellence and transformation initiatives.

Some of the things you’ll be doing:

Client Service & Delivery

• Lead the delivery of company secretarial services
• Ensure services are delivered in accordance with regulatory requirements, internal policies, and client expectations.
• Provide governance support and advisory input to clients as required
• Act as a key escalation point for complex client queries
• Monitor service quality, operational performance and team utilisation

Client Engagement and Relationship Management

• Participate in client meetings, proposal discussions, and solution design activities.
• Lead and coordinate onboarding of new clients, ensuring a smooth transition from implementation to business-as-usual service delivery.
• Maintain strong, trusted relationships with key clients as a primary point of contact
• Liaise effectively with clients and CSC offices to ensure seamless service delivery
• Identify potential cross selling opportunities by developing and maintaining a good relationship with existing clients, both locally and internationally
• Support business development initiatives through technical expertise and solution design.
• Build and maintain strong relationships with CSC offices globally, service providers, and internal stakeholders.

Leadership & Team Management

• Lead, coach and develop team members through effective performance management, mentoring, succession planning and capability development.
• Provide leadership, technical expertise and guidance on complex governance, corporate secretarial and regulatory matters.
• Review and oversee team deliverables to ensure accuracy, quality, consistency and compliance with internal policies and statutory requirements.
• Foster a high-performance culture focused on accountability, collaboration, client service excellence and continuous improvement.
• Support resource planning, workload allocation and capacity management
• Oversee financial management activities, including billing, fee collection, revenue capture and accurate time recording.
• Identify capability gaps and implement training, development and knowledge-sharing initiatives to strengthen team performance and technical expertise.

Process Improvement & Transformation

• Drive process enhancement initiatives by reviewing, developing and implementing policies, procedures and operational controls to improve efficiency, quality and risk management.
• Champion change management and operational improvement initiatives that enhance client outcomes, employee engagement and business performance.
• Support transformation initiatives, including automation and system enhancements
• Identify and implement opportunities to improve service delivery and reduce operational risk

Compliance

• Ensure compliance with governance standards, statutory requirements, and internal policies.
• Oversee client acceptance and onboarding compliance processes.
• Act as liaison between Compliance and operational teams for complex matters.
• Support audits, regulatory reviews, and compliance monitoring activities.
• Monitor operational risks and implement mitigation strategies.
• Promote a strong risk and compliance culture across the team.

What technical skills, experience, and qualifications do you need?

• Qualification in Corporate Governance or diploma/degree in related disciplines (law, accounting, business and finance)
• Chartered Secretary (ACG/FCG), Chartered Governance Professional, or equivalent governance qualification preferred
• Minimum 8 years of relevant experience in a similar position, preferably in a legal, corporate secretarial or financial services environment, and a minimum of 2 years demonstrated management experience
• Strong understanding of and passion for corporate governance and corporate management services.
• Fluent in English, both written and verbal.
• Strong team player with excellent communication skills, adaptable to new challenges and committed to continuous learning.
• Proactive and able to work independently as well as part of a team

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,

CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.

We encourage candidates to apply directly to our website and not through third-party sources.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.