FIND YOUR 'BETTER' AT AIA
We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.
We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.
If you believe in better, we’d love to hear from you.
About the Role
To lead and oversee the strategic and operational management of Individual Life claims, ensuring timely, compliant, and customer-focused service delivery. The role supports the company’s business goals, regulatory obligations, and departmental KPIs through innovation, governance, and people leadership.
Roles and Responsibilities
Lead Life Claims Operations (30%)
Oversee the assessment and governance of Life Claims to ensure timely, accurate, and compliant decisions.
Drive Strategic Projects and Automation (25%)
Lead digital transformation initiatives including RPA, macro automation, and e-Submission platforms to improve efficiency, reduce manual work, and optimize resources.
Enhance Process and Productivity (15%)
Drive process improvements to boost productivity, reduce turnaround time, and ensure sustainable workload management. Lead strategic initiatives in automation, digitalization, and process reengineering to enhance operational efficiency and elevate customer experience.
Stakeholder Engagement and Collaboration (10%)
Foster strong partnerships with cross-functional teams (Finance, Legal, Technology, Distribution) to drive strategic initiatives and product launches. Champion alignment across stakeholders to ensure seamless execution and shared outcomes. Strengthen agency capabilities and engagement through targeted roadshows, workshops, and advisory clinics.
Team Leadership and Development (10%)
Mentor and develop team members, foster engagement, and build a resilient, high-performing team culture.
Compliance and Quality Assurance (10%)
Ensure adherence to regulatory requirements and internal policies, with zero AML breaches and consistent audit compliance. Lead audits (internal/external/self) and implement controls to mitigate risk and prevent abuse. Ensure team meets KPIs and deliverables.
Minimum Job Requirements
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
AIA Group Limited and its subsidiaries (collectively “AIA” or the “Group”) comprise the largest independent publicly listed pan-Asian life insurance group. It has a presence in 18 markets – wholly-owned branches and subsidiaries in Mainland China, Hong Kong SAR(1), Thailand, Singapore, Malaysia, Australia, Cambodia, Indonesia, Myanmar, New Zealand, the Philippines, South Korea, Sri Lanka, Taiwan (China), Vietnam, Brunei and Macau SAR(2), and a 49 per cent joint venture in India. In addition, AIA has a 24.99 per cent shareholding in China Post Life Insurance Co., Ltd.
The business that is now AIA was first established in Shanghai more than a century ago in 1919. It is a market leader in Asia (ex-Japan) based on life insurance premiums and holds leading positions across the majority of its markets. It had total assets of US$328 billion as of 30 June 2025.
AIA meets the long-term savings and protection needs of individuals by offering a range of products and services including life insurance, accident and health insurance and savings plans. The Group also provides employee benefits, credit life and pension services to corporate clients. Through an extensive network of agents, partners and employees across Asia, AIA serves the holders of more than 43 million individual policies and over 16 million participating members of group insurance schemes.
AIA Group Limited is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock codes “1299” for HKD counter and “81299” for RMB counter with American Depositary Receipts (Level 1) traded on the over-the-counter market under the ticker symbol “AAGIY”.
(1) Hong Kong SAR refers to the Hong Kong Special Administrative Region.
(2) Macau SAR refers to the Macau Special Administrative Region.
