Job Description

Key Responsibilities:

Operational & Project Management

• Oversee end‑to‑end project execution from scoping to invoicing.

• Ensure accurate estimation, costing, and feasibility assessment for all incoming projects.

• Establish and monitor delivery processes for survey programming, data processing, and project management.

• Ensure projects meet timelines, quality, budget, and compliance requirements.

• Drive operational efficiency through workflow optimization and automation opportunities.

People Leadership & Management

• Manage and mentor a team of survey programmers, data processors, project managers, and team leads.

• Conduct performance reviews, skill assessments, and development planning.

• Ensure effective resource allocation and workload balancing.

• Foster a culture of accountability, continuous learning, and operational excellence.

Client & Stakeholder Management

• Serve as the escalation point for clients, internal teams, and vendors.

• Partner with account managers and sales teams to support pre‑sales activities.

• Build strong client relationships through clear communication, expectation management, and proactive issue resolution.

• Collaborate with cross‑functional teams including Finance, Sales, QA, and Vendor Management.

Financial & Budget Management

• Own operational budgets, forecasting, and resource planning.

• Drive margin improvement through efficient costing, resource allocation, and vendor negotiations.

• Monitor project profitability and take corrective measures when required.

• Ensure accurate and timely invoicing in partnership with Finance.

Quality Assurance & Process Governance

• Ensure adherence to company-wide quality frameworks and market research standards.

• Implement best practices and SOPs across all operational functions.

• Lead continuous improvement initiatives and implement corrective action plans.

• Manage audits, compliance checks, and quality evaluation exercises.

Vendor Management

• Build and maintain relationships with external vendors (survey programmers, DP vendors, translators, sample providers, etc.).

• Negotiate rates, SLAs, and performance expectations.

• Evaluate vendor performance and ensure timely identification of alternative options when required.

Experience

• 12+ years of experience in Market Research Operations, with at least 3–5 years in a leadership role.

• Proven experience managing multi‑functional operations teams (survey programming, data processing, PM).

• Strong background in quantitative research processes and tools.

• Strong Project Management background.

• Strong understanding of Market Research domain

Location:

DGS India - Mumbai - Thane Ashar IT Park

Brand:

Merkle

Time Type:

Full time

Contract Type:

Permanent