Job Description

Senior Manager MLC - South West

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Home United Kingdom

Reporting To: James Miller

Description

Location: Field-based

Salary: Competitive + Benefits

Handle Exceptional Claims. Deliver Outstanding Outcomes.

Are you an experienced Property Loss Adjuster looking to take on some of the most complex and high-value claims in the market?

We're looking for a talented and customer-focused Senior Loss Adjuster to join our specialist team, managing a diverse portfolio of High Net Worth, Major Loss and complex property claims, including subsidence and escape of oil incidents. This is a fantastic opportunity to work with prestigious clients, high-value properties and challenging losses that will test and develop your technical expertise.

You'll play a pivotal role in guiding policyholders through difficult circumstances, delivering exceptional service while providing expert technical advice to clients, brokers and insurers.

What will your day look like

As a Senior Loss Adjuster, you'll take ownership of claims from instruction through to settlement, ensuring every case is managed proactively, accurately and professionally.

Key responsibilities include:

• Managing a portfolio of High Net Worth, Major Loss and complex property claims.
• Delivering market-leading customer service aligned to demanding client expectations.
• Conducting investigations, site visits and assessments to determine cause, extent and value of losses.
• Producing high-quality reports and technical recommendations for insurers and clients.
• Maintaining regular communication with policyholders, brokers, insurers and other stakeholders throughout the claims journey.
• Ensuring all claims are progressed efficiently and in line with service level agreements and performance targets.
• Building strong relationships with clients and brokers to support long-term partnerships and business growth.
• Working collaboratively with colleagues and specialist suppliers to achieve the best possible outcomes.
• Identifying opportunities to utilise wider Davies Group services for the benefit of customers and clients.
• Participating in a one week in three out-of-hours on-call rota for a key client account.
• #INDUKI

Knowledge and Abilities

We're keen to hear from individuals who combine strong technical adjusting expertise with exceptional relationship management skills.

You'll ideally have:

• Proven experience handling property claims within a loss adjusting environment.
• Strong knowledge of High Net Worth and domestic property claims.
• Previous exposure to major loss claims, or a desire to develop within this area.
• Progress towards, or completion of, ACILA, FCILA or an equivalent professional qualification.
• Excellent written and verbal communication skills.
• The ability to manage multiple priorities in a fast-paced, changing environment.
• Outstanding customer handling and stakeholder management skills.
• A proactive, resilient and solutions-focused approach.
• Strong attention to detail and commitment to technical accuracy.
• A full UK driving licence.

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan