Job Description

Band

Level 3About the Role:

Integral member of the Medical Information team who leverages therapeutic and product knowledge of Novartis products to optimize internal and external customer communications. This position offers an opportunity to work on cross-functional teams to support Novartis products.

Key Responsibilities:

· Create and deliver timely responses to unsolicited medical information inquiries fromHCPsinamulti-mediaenvironmentandrecord interactioninformationaccordingtoNovartisand regulatory guidelines.

· Create and reviewMedicalResponseDocuments(MRDs)forproductportfolio.

· Collaboratewithcross-functionalteams including global MI colleagues and Medical Strategy Teams (MSTs)todefinestrategiesandexecutetactics.

· Developandprovidetherapeutic area andproducttrainingtointernalcustomers and partners(e.g., Medical Information, Compliance, Customer Interaction Center [CIC]).

· Supportindevelopment andimplementationprocesses for internal departments as they relate to daily MI activities.

· ParticipateinprojectstooptimizeMedicalInformation services.

· Monitor,collect,andanalyzemetricsforMIactivities.Develop reports, identify actionable insights, and present findings within MI and to its partners.

· Assistin internal audit and external inspection preparednessensuring compliance with all legal, regulatory, and Novartis guidelines.

· Identifyandchampionbestpracticesin MI.

Leverages AI tools to streamline tasks, generate content, and support decision-making, demonstrating practical fluency in prompting, interpreting, and refining AI outputs to improve work quality and efficiency.

Essential Requirements:

· PhD,PharmD,MD, or equivalent

· Proficient in spoken and written English

· Three or moreyearsofexperienceinmedicalwriting,medicalinformation/druginformation,and/or relevant clinical experience

· Abilitytoacquireknowledgeofvariousdiseasestatesand products

· Strongverbalandwrittencommunication skills

· Strongabilitytonegotiate,resolveconflicts,prioritize,organize,andleadthrough influence in a complex, matrix environment

· Provenliteratureanalysisandevaluation skills

· ProficientinMicrosoftWord,PowerPoint, and Excel

· Technologically savvy ; Abilitytomanagemultipleprojectswithindefined timelines

Commitment to Diversity & Inclusion:

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Benefits and rewards:

Read our handbook to learn about all the ways we’ll help you thrive personally and professionally:

https://www.novartis.com/careers/benefits-rewards

Skills Desired

Clinical Research, Clinical Trials, Detail-Oriented, Medical Writing, Safety