Job Description

Senior Operations Manager/ Operations Manager

The purpose of this role is to manage a team, provide direct support to client teams and their clients providing operational support of one or more elements of the end-to-end client lifecycle, from onboarding through offboarding, as well as campaign coordination, budget maintenance, reporting, and audit.

Client Team and Communications

• Engages and maintains relationships across Media Operations and key partners across all Media brands
• Partners with team members and leadership in implementing continuous improvement related to client and campaign delivery to make the process more effective for clients and businesses
• Ensures client transitions, from onboarding through offboarding, are properly supported and managed
• Partners with planning brands to provide operational support for client contract and records setup and system maintenance
• Ensures budget maintenance and utilisation is supported through creation and/or tracking of reference requirements, such as Media Purchase Authorisations (MPAs) and budget details

People Management

• Manages the annual performance review and goal setting process for direct reports
• Contribute to build career paths
• Provides hands on support and guidance to all team members

Billing

• Supports client and internal billing by approving client and intercompany invoices
• Reconciles media delivered with supplier and resolves mismatched supplier invoices and discrepancies within the designated timeframe
• Provides additional operational support as needed
• Supports brand leadership in performing client audits

Operations and processes

• Maximize offshoring utilisation, including but not limited to billing, reporting, briefing templates
• Participate in creating and documenting Standard Operating Procedure
• Contribute to the enhancement of operation KPIs: MSS implementation, timesheet adoption
• Provides additional operational support as needed
• Support Operations Lead to drive the implementation of the Media SL Operating model in market; ensuring market nuances are considered whilst still staying consistent to the approved Global Operating model
• Support Operations Lead to ensure an interface to the Global Media SL and leveraging best practice in managing operational performance, processes, and procedures for the Media LoB

Location:

DGS India - Chennai - Anna Nagar Tyche Towers

Brand:

Paragon

Time Type:

Full time

Contract Type:

Permanent