Accor Plus, Accor's leading loyalty subscription business for over 30 years, delivers exclusive value and premium experiences to 450,000+ ALL Accor+ Explorer members across 20 countries, offering meaningful benefits and driving deeper loyalty for both members and hotel partners.
About the Role
We are seeking a strategic and dynamic Senior Manager, Marketing and Product to lead the marketing, communications, and product strategy behind our premier member proposition.
In this pivotal role, you will own the end-to-end marketing strategy for both hotel partners and loyalty members - shaping compelling offers, driving high-impact campaigns, and ensuring our product playbooks remain innovative and compliant. Leading a dedicated team of direct reports, you will act as a key collaborator across our hotel network, regional teams, and strategic partners throughout the APAC region and beyond.
Key Responsibilities
Strategic Partner Consultation: Guide hotel partners on optimal offer strategies, creative direction, and comprehensive performance reporting.
Campaign Leadership: Lead end-to-end (360-degree) marketing campaigns for targeted member communications and high-profile new market launches.
Product Governance & Playbooks: Own the commercial terms, playbooks, and Terms & Conditions for our core product initiatives, ensuring compliance and operational excellence.
Stakeholder & Network Management: Build and nurture highly collaborative, trusted relationships across Accor's extensive hotel and strategic partner networks.
Team Leadership: Coach, mentor, and foster the professional growth of a high-performing marketing team.
Qualifications & Experience
Education: Bachelor’s degree in Business, Marketing, or a related field.
Experience: Proven track record in product marketing, partnership marketing, or managing loyalty/membership program propositions.
Matrix Navigation Exceptional stakeholder management skills with a demonstrated ability to influence and collaborate across complex, matrixed global organizations.
Analytical & Creative Balance A sharp eye for detail combined with a genuine curiosity to understand consumer behavior and what drives a successful, high-converting offer.
Why You'll Love Us
Hands-on role with real day-to-day impact across a global hospitality brand
Supportive, fast-paced team environment
Hybrid Working with 2 days WFH and 3 days in office
Staff discounts at our hotels worldwide
Career progression within an established, growing organisation
At Accor, we believe in creating meaningful experiences and vibrant workplaces where people feel welcome and valued. As one of the world's leading hospitality groups, Accor is home to over 5,000 properties across 110 countries, united by a shared commitment to excellence, innovation, and our signature Heartist culture.
Our commitment to Diversity & Inclusion
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
