Job Description

Position Responsibilities:

• Manage and monitor daily operations to ensure satisfactory services are delivered within turnaround time
• Underwrite large amount and complex application and review suggest cases
• Be the first port of call to resolve appeals and complaints
• Ensure underwriting standards as per Audit Guidelines while meeting pricing assumptions of mortality and morbidity
• Polish and enhance underwriting rules and guidelines to ensure both are reasonable and practical and in line with market practices
• Keep track of competitors’ practices, provide recommendations and business cases to enable enhancement of existing guidelines
• Streamline and enhance workflow and processes to ensure operational efficiency
• Participate in product development and lead implementation from Underwriting
• Conduct and arrange training to underwriters
• Lead projects when required

Required Qualifications:

• Degree or equivalent business qualifications
• LOMA qualification preferred
• Over 12 years of relevant experience in life underwriting with at least 5 years in supervisory level
• Excellent underwriting competency
• Excellent leadership and team building skills
• Strong communication, interpersonal and presentation skills
• Strong analytical mind and problem solving skills, with innovation and a customer-care focus
• PC literate in Word, Excel, PowerPoint and Chinese word processing

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com

Working Arrangement

Hybrid