Job Description

[What the role is]

The Senior Manager / Manager is part of the Systems & Data Branch responsible for driving the development and implementation of HERIMS 2.0, an integrated case management system supporting the operational and regulatory functions of the Enforcement Cluster.

The role manages the IT project end to end, including requirements gathering, systems integration, project governance, testing, implementation and user adoption. The officer serves as a key bridge between operations and technology and works closely with business users, IT teams and external vendors to deliver a coherent and effective system.

[What you will be working on]

• Manage the end-to-end development and implementation of HERIMS 2.0, including project planning, testing, rollout, stabilisation and post-implementation review.
• Work with operational users to understand business processes and translate operational needs into clear functional and system requirements.
• Coordinate the integration and rationalisation of existing systems, workflows, interfaces and data requirements into a coherent case management solution.
• Work with business users, IT teams and external vendors to align requirements, priorities, timelines, deliverables and implementation arrangements.
• Review functional specifications, system designs and proposed solutions, and coordinate the resolution of technical or operational issues.
• Monitor project delivery, risks, issues, scope and changes, and maintain appropriate governance, documentation and management reporting.
• Coordinate user acceptance testing, implementation readiness, user adoption and subsequent system enhancements to achieve intended operational outcomes.

[What we are looking for]

• Relevant qualifications in Information Technology, Information Systems, Computer Science, Engineering, Business Information Systems or a related discipline. Candidates with substantial relevant IT project experience may also be considered.
• Relevant experience managing the development, implementation or integration of enterprise IT systems, preferably case management, workflow, regulatory or operational systems.
• Strong knowledge of IT project management, business analysis, system architecture, interfaces, data flows and systems integration.
• Experience in project governance, vendor management, risk and issue management, change control, testing and implementation readiness.
• Strong analytical, problem-solving, communication and stakeholder-management skills; relevant project-management certification or delivery-methodology experience would be an advantage.

The successful candidate will be offered a 1-year contract (with option for automatic renewal for a further one year) in the first instance.

Shortlisted candidates would be contacted within 30 days from the closing date of the advertisement. We regret that only shortlisted candidates would be notified.