Job Description

The Team:

The Dayton Distribution and Service Center supports E-commerce, Retail and Wholesale businesses for Hermès in the US. As a service center, we are considered the backbone of the company, providing services to all boutiques and departments while keeping the business in motion with limited delays or interruptions.

The Opportunity:

The Senior Manager of Logistics Operations reports to the Director of Retail Logistics and oversees the daily operations within our Distribution and Service Center including daily throughput, staff allocation, prioritization and added value projects. This role supports cross-functionally our Retail and Wholesale partners as well as ensures Ecommerce productivity levels are met daily. You will partner within the Distribution and Service Center, with Distribution Services, Traffic, and Inventory Control to set priorities as well as develop and implement continuous improvement strategies to operational flows and processes.

This role is onsite in our Dayton, NJ Distribution & Service Center.

About the Role:

• Responsible for the safety and security of team members, products, and facility.
• Manages logistics operations including daily small package, LTL and successful execution of fulfillment.
• Oversees the daily follow up on orders released to the Distribution and Service Center.
• Ensures allocation of staff to Ecommerce is adequate to meet the demands of the business, fulfilling final customer expectations.
• Maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing operational and personnel policies and procedures.
• Manages the staff in the processing areas to support related activities while building accountability.
• Completes Distribution Center operational requirements by scheduling and assigning staff, following up on work results.
• Onboards, trains and mentors’ employees to ensure employees are motivated and successful by establishing tools to maximize output.
• Own the optimization of Distribution Center efficiency (Inbound, Outbound and inventory accuracy)
• Oversees processes as well as keeps open communication with the Distribution Service & Transportation team to alert, report and escalate issues.
• Maintains physical condition of Distribution and Service Center while safeguarding processing area.
• Supports the control of inventory levels partnering with Inventory Control in the execution of cycle counts.
• Supports process design, standardization, and implementation as it pertains to Distribution Center operations and logistics.
• Leads efforts to drive continuous improvements to the delivery process - driving high internal customer satisfaction.
• Implement continuous improvement methodologies, in collaboration with Service Center management, to all aspects of the processing area.
• Develops process area layout and implements flow strategies optimizing product flow, organization and space.
• This position operates across multiple shifts (e.g., days, evenings, and/or weekends). The schedule may flex based on operational and business demands.

Supervisory Responsibility:

• Yes

Budget Responsibility:

• No

Decision Making Responsibility:

• Yes

About You:

• 10 years of experience, in similar role and/or department
• Bachelor’s Degree preferred
• Conversational Spanish language preferred
• WMS - Manhattan Associates Software knowledge preferred
• Cegid knowledge preferred
• Solid understanding of budgeting and ability to exercise appropriate judgement
• High level of attention to detail
• Proven excellence at meeting long and short-term deadlines
• Solid knowledge of Microsoft Office & PowerPoint
• Strong written, verbal and presentation skills
• Ability to work independently to develop a method to achieving goals with little supervision.
• Independence and self-motivation skills
• Ability to work as a team as well as handle projects on his/her own
• Position requires flexible work schedule, including some weekends and during peak periods

The range for this position is $92,393.25 - $112,925.08 Annually. Actual rates are determined based on the job, location, and individual experience.

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

Hermès is proud to offer a variety of benefits to support the needs of our employees and their families, including:

• Commission and bonus incentives based on sales performance

• Medical, Dental, Vision

• Life Insurance and Disability

• Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)

• Paid Parental leave and transition time

• 401(k) and Roth Retirement plan with company matching and profit sharing

• Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance

• Product discount and EAP resources

• Access to Calm App, Health Advocate, Family Building Support and more!

Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.

An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.

At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès’ success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that’s at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films “Footsteps Across the World” available on our website. Link here

Our Commitment:

Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.

At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.

We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at address privacy.us@hermes.com Please do not submit resumes or applications to this email address.

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.