Dyson is a global technology enterprise.We’regrowing fast and our ambition is huge – more categories, morelocationsand more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood with anadditionalofficelocatedin New York City. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Store’s across the country
We're committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment.
The Senior Manager, Logistics Network & Performance Operations serves as the strategic owner and subject matter expert for Dyson’s outbound warehouse and third‑party logistics (3PL) operations across the Americas. This role is accountable for end-to-end warehouse performance, service reliability, and cost governance, partnering closely with 3PL providers to deliver best‑in‑class fulfillment outcomes.
As the operational authority for warehouse execution, this leader proactively identifies risk, understands the upstream supply chain implications on 3PL operations, and drives continuous improvement through strong governance, performance management, and operational excellence. The role owns the warehouse cost structure, budget, and savings roadmap, leveraging deep 3PL expertise to unlock efficiency and scale.
This role requires onsite collaboration in our Chicago office, 5 days a week.
Key Responsibilities
Logistics Strategy & Network Optimization
Develop and execute a multi-year warehouse and logistics strategy aligned with business growth, customer experience goals, and network scalability.
Lead network optimization initiatives including distribution center footprint, inventory flows, mode selection, and throughput improvements.
Translate upstream supply chain changes (planning, sourcing, product launches, volume shifts) into clear operational impacts and execution plans for 3PL partners.
Identify and deliver structural cost improvements while maintaining or improving service performance.
Evaluate and deploy automation, digital tools, and process innovations to future‑proof warehouse operations.
Financial Ownership & Cost Management
Own the warehouse and 3PL cost structure and deliver annual cost savings targets.
Build, manage, and track warehouse budgets, forecasts, accruals, and monthly financial performance.
Identify cost levers within 3PL contracts and operations, developing and executing continuous cost optimization initiatives.
Lead 3PL contract negotiations and rate reviews in partnership with Procurement and Legal.
Ensure financial transparency and accuracy across all warehousing and fulfillment activities.
3PL & Warehouse Operations Leadership
Own the strategic relationship with 3PL partners through robust governance, clear SLAs, and KPI performance management.
Establish and enforce operational standards across storage, inventory flow, put-away, pick/pack, shipping, and returns processes.
Ensure distribution center operations are prepared for peak demand, promotions, and future volume growth.
Serve as the primary escalation point for warehouse service issues, driving root cause analysis and sustainable corrective actions.
Lead Quarterly Business Reviews (QBRs) with 3PL partners, focusing on performance, innovation, risk, and continuous improvement.
Cross-Functional Leadership & Influence
Partner closely with Demand Planning, Customer Service, Sales, Finance, and Global Supply Chain to align service, cost, and operational trade-offs.
Act as the warehouse SME for cross-functional and global initiatives that impact the 3PL network.
Influence executive stakeholders with data-driven insights, recommendations, and scenario analysis.
Champion a culture of accountability, operational rigor, and continuous improvement across internal teams and external partners.
Success in This Role Looks Like
Consistent achievement of SLA and KPI targets across 3PL partners
Proactive identification and mitigation of operational risk
Measurable warehouse cost savings year over year
Scalable, resilient warehouse operations that support growth
Trusted leadership with both internal stakeholders and external partners
Bachelor’s degree in supply chain management, Logistics, Operations, Engineering, Business, or a related field.
10+ years of progressive experience in supply chain, warehouse operations, logistics, or fulfillment, with significant hands-on ownership of 3PL-managed distribution centers
Experience supporting high-volume, omnichannel, or e-commerce fulfillment networks.
Background in network design, DC optimization, or logistics strategy initiatives.
Prior experience working in a global or matrixed organization.
Demonstrated ability to identify operational and financial levers within 3PL models to drive efficiency, productivity, and cost reduction.
Strong understanding of end-to-end supply chain flows and the downstream impact of upstream changes (demand planning, sourcing, SKU mix, promotions, network changes).
Experience leading QBRs, executive-level reviews, and structured governance models with external partners.
Strong analytical, problem-solving, and root cause analysis skills with the ability to translate data into clear recommendations.
Excellent communication and stakeholder management skills, with the ability to influence cross-functional and executive audiences.
Compensation: $125,000 - $157,000 annually + bonus opportunity
Address: 1330 W Fulton Market Fl 5, Chicago, IL 60607
Benefits
At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.
Financial benefits:
• 401K with up to a 4% match
• Company paid Life Insurance and AD&D
• Flexible Savings Account (FSA) and Health Savings Account (HSA)
Lifestyle benefits:
• Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time
• Pre-tax Commuter Benefits (applicable areas only)
• Generous Child Care Leave Program
• Wellness Program
• Employee Assistance Program
• Dyson Product Discounts
Health benefits:
• Multi-Level Healthcare Coverage Options
• Vision & Dental Coverage
• Company paid Short-Term and Long-Term Disability
Dyson is committed to fostering an inclusive and accessible environment that reflects the diversity of the community in which we live. If requested, we will provide reasonable accommodation during the recruitment process for persons with disabilities. Contact us at americas.talentacquisition@dyson.com for more information. Dyson is an Equal Opportunity Employer.
#LI-Onsite
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
Dyson solves real-world problems and creates better products through the application of engineering, science, design and creativity. It is a family-owned, global technology company, founded by Sir James Dyson who remains at the helm alongside his son Jake.
Since inventing the first cyclonic bagless vacuum cleaner, the DC01, Dyson has consistently invested in research and development to improve its products and technologies radically. Dyson offers products across a growing range of areas: floorcare, air purification, robotics, haircare including formulations, lighting, hand drying, and most recently audio. Dyson continues to expand into new areas.
Today, Dyson sells products in more than 80 markets, has 450 Dyson stores worldwide and is available in all major technology and beauty retailers. Dyson has global headquarters in Singapore and major technology campuses in Singapore, the UK, Malaysia, and the Philippines. Its global team of engineers, scientists and software developers are focused on developing technology-enabled products which work better and which people love to use. Key areas of focus have included high-speed electric digital motors, sensing and vision systems, robotics, machine learning and aerodynamics.
Beyond products, to encourage an inventive future, Dyson is also inspiring the next generation of engineers and inventors through the Dyson Institute of Engineering and Technology, the James Dyson Foundation and the James Dyson Award.
The Dyson family applies its problem-solving approach in other fields, and established Dyson Farming in 2012. It is one of the largest farming businesses in the UK, extending to 36,000 acres across Lincolnshire, Oxfordshire, Gloucestershire and Somerset. It is a family-owned enterprise unlike any other, focussed on long-term investment in British farming and the countryside to grow tasty and nutritious food.
