Job Description

JOB TITLE: Senior Manager, Streaming Media Operations

LOCATION: Bogota, Colombia

ABOUT THE ROLE & TEAM:

The Live Operations team at ViX is seeking a Senior Manager, Streaming Media Operations to lead and scale our live streaming operations across sports and entertainment content, with a strong focus on soccer.

This role goes beyond day-to-day execution and is responsible for driving operational excellence, scaling processes, and leading a high-performing, globally distributed team. The Senior Manager will oversee end-to-end live streaming operations: including scheduling, monitoring, incident management, escalation strategy, and continuous improvement, ensuring a seamless viewing experience across ViX, TelevisaUnivision, and third-party platforms.

You will play a critical leadership role in shaping the future of Live Operations by defining strategy, implementing scalable workflows, driving automation, and partnering cross-functionally with Product, Engineering, and external vendors to enhance platform reliability and performance.

ABOUT YOU:

You are a strategic operator and people leader who thrives in fast-paced, high-stakes live environments. You bring a strong mix of technical expertise, operational rigor, and leadership capability.

• You are comfortable leading globally distributed teams across multiple time zones, including nights, weekends, and holidays when needed.
• You proactively identify opportunities to scale operations, automate workflows, and improve efficiency.
• You are confident engaging with senior stakeholders, cross-functional partners, and third-party vendors.
• You are highly analytical and leverage data to drive decisions, optimize performance, and improve KPIs.
• You are a strong communicator and influencer, able to translate technical concepts into business impact.
• You foster a collaborative, high-performance team culture focused on accountability and continuous improvement.

Responsibilities:

Leadership & Team Management

• Lead, mentor, and scale a team of Streaming Media Analysts and Managers across multiple regions and time zones.
• Drive team performance through clear KPIs, coaching, and performance management.
• Build organizational capability, including hiring, onboarding, and developing talent pipelines in Colombia and globally.

Operational Excellence & Strategy

• Own and evolve Live Operations strategy, ensuring scalability, reliability, and efficiency.
• Establish and track operational KPIs and SLAs, delivering executive-level reporting and insights.
• Lead incident management strategy, including escalation frameworks and communication protocols.

Live Streaming Operations

• Oversee real-time monitoring of 10–50+ concurrent live events daily, ensuring best-in-class streaming quality across all platforms (Web, Mobile, CTV).
• Ensure proactive monitoring of encoder health, playback performance, and application stability.
• Drive rapid identification, troubleshooting, and resolution of streaming issues.

Process Optimization & Automation

• Design and implement scalable workflows, tools, and automation solutions to improve operational efficiency.
• Leverage dashboards and monitoring systems to predict, detect, and mitigate issues proactively.
• Lead continuous improvement initiatives based on root cause analysis and post-incident reviews.

Cross-Functional Collaboration

• Partner closely with Engineering, Product, and Data teams to improve system reliability and performance.
• Collaborate with internal stakeholders and external vendors to resolve issues, implement enhancements, and deliver new capabilities.
• Ensure alignment on content publishing, syndication, and distribution workflows.

Content Operations & Systems

• Oversee the use of CMS tools for live event scheduling and content publishing.
• Ensure proper integration and compliance across digital content delivery, syndication, and streaming systems.
• Maintain oversight of ticketing systems (e.g., Jira), ensuring timely resolution and accountability.

Qualifications - Education & Experience:

• 7+ years of experience in streaming media operations, digital media, or broadcast environments
• 3+ years of experience in people management and leading distributed teams
• Strong background in NOC operations, live event monitoring, and incident management
• Deep understanding of video streaming technologies, codecs, content delivery networks (CDNs), and multimedia systems
• Proven ability to build and scale operational processes in high-growth environments
• Experience working cross-functionally with engineering, product, and external vendors
• Strong analytical and problem-solving skills with a data-driven mindset
• Excellent communication and stakeholder management skills
• Ability to operate in a fast-paced, high-pressure live environment
• Fluency in English and Spanish

Eligibility Requirements

• Employment and education verification required

• Must be authorized to work full-time in Colombia

TelevisaUnivision is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to characteristics protected by law.