Job Description

About the Role

As the Line 2 Compliance lead for our Operations (incl. BOQ’s collections and customer assistance teams), Technology, and Group functions (incl. Finance, People, Group Risk) divisions, you will provide specialist compliance and conduct risk advice and insights, independent review, and constructive challenge across key business activities, initiatives, issues and incidents.

This includes supporting business and Line 1 Risk teams to ensure regulatory obligations are appropriately understood, assessed and managed, including those under the Corporations Act, ASIC Act, National Credit Code, and the Banking Code of Practice.

Working closely with business leaders, Line 1 Risk and Line 2 peers, you will play a key role in supporting compliant business outcomes and ensuring BOQ’s compliance risk management framework remains embedded, effective, and aligned to regulatory expectations.

You will review and analyse risk events, compliance cases, customer remediation activity, obligation mapping, complaints, breach data and emerging issues to identify key themes, trends and areas of conduct and compliance risk focus for the divisions.

While this role provides insights from reported breaches, it is not responsible for breach determination or breach reporting.

Reporting to the Head of Compliance Advisory you will also provide Line 2 SME input and challenge on the impact of regulatory change for the divisions, supporting the business to accurately interpret, map and embed obligations into processes and controls.

Through clear and insightful reporting, you will escalate material or emerging compliance and conduct risk matters to senior stakeholders and governance forums, including Divisional Risk Committees.

This role also contributes to the ongoing uplift of BOQ’s compliance risk management framework, policies and processes, helping to ensure consistent standards are embedded across the organisation.

You will build trusted stakeholder relationships and operate as a pragmatic advisor, balancing effective risk management with commercial outcomes. In addition, you will lead, coach and develop direct reports, fostering an engaged and high-performing team aligned to BOQ values, while promoting a strong compliance and conduct risk culture through training, awareness and day-to-day engagement.

About You

You are an experienced compliance or risk professional with a strong background in banking or financial services and at least 10 years’ experience in Line 1 Risk or Line 2 Compliance roles. You bring extensive knowledge of financial services regulation, including National Credit Code obligations relevant to collections and hardship activities, along with a deep understanding of risk, control and obligation management frameworks. Comfortable navigating complex regulatory and change environments, you can independently drive compliance initiatives and influence positive customer and business outcomes while balancing commercial realities and regulatory expectations.

You are a highly credible and pragmatic advisor who builds trusted relationships across all levels of an organisation, from frontline teams to senior executives and governance forums.

With strong stakeholder engagement, problem-solving and time management skills, you are able to analyse complex issues, apply sound judgement and communicate risk matters clearly and confidently to a range of audiences.

Experience with GRC platforms is essential, as will your commitment to fostering a strong risk culture and your alignment with BOQ Group’s values of putting customers and communities at the centre of everything you do.

About us

BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

Our perks

At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth.

Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:

• Flexible working arrangement - Balance your work and personal life with ease.

• Discounted financial products - Enjoy exclusive rates on our financial services across the Group.

• Salary sacrificing options - Maximise your take-home pay with our salary packaging options.

• Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.

• Purchase additional annual leave - Need more time off? You can buy extra leave days.

• Discounted private health insurance plan - Take care of your health with our special rates.

• Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family

• Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.

• Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.

We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!

How to apply

To apply for this role, follow the links.

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Please no agency applications.