Job Description

Marriott Bonvoy is the loyalty program of Marriott International and represents the largest hospitality loyalty program in the world. The program aspires to enrich members’ lives through the power of travel, through an unparalleled portfolio of hotels across the world, inspiring member experiences, and the richest set of member benefits.

The Senior Manager, Lifecycle & Partner Marketing will play a pivotal role in driving incremental revenue growth and increased member engagement in Marriott Bonvoy through strategic promotions and compelling marketing strategies. Focusing on driving program loyalty and increasing point activity, this role will optimize the digital customer experience and support the enhancement of our promotions’ capabilities, including technology, data, use of machine learning, and adaptation to emerging business needs through creative marketing solutions.

This role reports to the Director, Lifecycle & Partner Marketing. The ideal candidate will possess a background in loyalty marketing, marketing promotions, creative agency management, strategic & analytical thinking, project management and showcase strong collaboration skills, to work with teams across Loyalty and throughout the company.

CANDIDATE PROFILE

Education and Experience

Required

Bachelors’ degree from an accredited college or university in Business Administration, Marketing, Hospitality Management, or related major

Six years’ relevant professional experience in marketing or a related function, demonstrating progressive career growth and a pattern of exceptional performance.

Strong foundation with CRM/customer marketing program measurement, including audience segmentation, promotion development and management, and ROI analysis.

Expertise in managing end-to-end marketing campaign development

Knowledge of and experience with marketing technology (Martech) and promotion capabilities, with the ability to implement best practices in marketing promotions.

CORE WORK ACTIVITIES

Lead projects and initiatives that enable enhanced member experiences and drive incremental revenue.

Utilize consumers insights to inform loyalty promotions strategy development and execution.

Support evolution and optimization of loyalty promotions with a focus on member expansion and engagement, taking into consideration changing requirements of emerging businesses and new offerings.

Understand how broad and targeted promotions can support new and existing offerings and support growth of the promotions program.

Integrate new offerings into promotions planning and execution, including promotions structures, marketing, digital experience, etc.

Work with marketing and CX partners to understand and report on promotion effectiveness for internal and external partners.

Use reporting to identify opportunities and best practices, implementing to improve performance.

Execute test and learn curriculum and analyses campaign performance to optimize results.

Research industry and competitive marketplace for opportunities and improvements.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance.

Washington Applicants Only Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

About Marriott International

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of approximately 9,000 properties across more than 30 leading brands in 141 countries and territories.

Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate.

Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains. Please find more information about Marriott International’s job application process and approved email address domains here: http://www.careers.marriott.com/tips-for-applying/

Industry

Travel & Hospitality

Company Size

10,000+ employees

Headquarters

Bethesda, MD

Year Founded

Unknown

Website

marriott.com

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