Job Description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The Senior Manager will deliver fair and consistent underwriting decisions that are based on PHKL's Underwriting philosophy, deliver strong mortality results that are consistent with expectations, while maintaining a relentless Client Focus.

Job Responsibilities:

• • Support multiple distribution channels, including Bancassurance and Brokerage channels, by partnering closely with frontline sales teams.
  • Build, manage, and continuously strengthen trusted partnership relationships with bancassurance partners and brokers to ensure mutual alignment, effective collaboration, and consistent delivery of underwriting service excellence.
  • Provide high‑quality, responsive, and solution‑oriented underwriting services through clear, professional, and effective communication tailored to the needs and expectations of different sales channels.
  • Act as a key escalation point for complex or high‑value cases, balancing risk discipline with commercial awareness across bancassurance and brokerage business models.
  • Take ownership of underwriting‑related projects and initiatives, liaising with cross‑functional stakeholders (e.g. Operations, Product, Actuarial, Compliance, Distribution) to streamline and enhance underwriting processes, guidelines, service standards, management information, and analytics.
  • Drive continuous improvement through data analysis, preparation of management reports, and identification of trends, risks, and opportunities across different channels and product segments.
  • Monitor, manage, and control underwriting and operational performance to ensure compliance with company rules, service standards, and regulatory requirements; participate in and support regular audit and review exercises.
  • Contribute actively to developing the underwriting team into a Centre of Competence in all areas of risk selection, providing coaching, training, guidance, and technical leadership to new and existing team members.
  • Perform timely, accurate, and comprehensive risk assessment on underwriting cases in accordance with assigned underwriting authority, company guidelines, and regulatory requirements.
  • Lead and oversee end-to-end case management to ensure a smooth, efficient, and high‑quality underwriting process from submission to decision.
  • Sustain a strong Culture of Compliance, supporting a thorough and robust Client Due Diligence (CDD) process with clear documentation, audit‑ready records, and adherence to internal policies and regulatory standards.

Job Requirements:

• Solid track record in the underwriting field with minimum 10 years relevant experience in life insurance underwriting of which 5 years in supervisory role.
• Professional qualification in Life Insurance including FLMI (Fellow, Life Management Institute)
• Experience in operation management, business administration and client relationship management
• Excellent communication and negotiation skills
• University Degree in any disciplines
• Good command of English, Cantonese and Putonghua

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.