Job Description

Title: Senior Manager, Lease Administration

Reports To: Senior Director of Revenue and Process Optimization

The Senior Manager, Lease Administration will play a critical role in implementing the new Yardi ERP system, with a focus on the Lead-to-Lease and Residential Management workstreams. Leveraging prior experience, this role will ensure the platform meets business requirements, aligns with operational constraints, and delivers value to the organization.

In parallel with the implementation, this role will provide ongoing process, system, and operational support to the Regional Revenue teams to ensure consistency, accuracy, and compliance across all regions. The Senior Manager will also produce analysis and reporting on revenue process for leadership.

Responsibilities

ERP Implementation & System Support

• Collaborate with the core project team and subject matter experts to define requirements and procedures.
• Assist with test scripts, unit testing and user acceptance testing.
• Help with data validation and data cleansing.
• Support change management and training initiatives.
• Manage enhancements and bug fixes for leasing and revenue related processes in SAP and Resident Portal

Revenue Process & Operational Support

• Provide guidance and hands-on support to Regional Revenue teams on lease administration, tenant payments, CTS reconciliations, prior tenant collections, and other revenue operations.
• Ensure consistency, standardization, and compliance with policies, procedures, and relevant tenant/landlord legislation.
• Prepare reports and provide insights to leadership on revenue processes such as prior tenant collections, renewals, rent postings, to name a few.

Qualifications:

• College diploma or University degree in Accounting, Business, or a related field
• 10+ years of experience in multi-residential property management, with a focus on operations, system management, and supporting revenue teams.
• Advanced proficiency in Microsoft Excel.
• Strong problem-solving and analytical skills with the ability to make data-driven decisions.
• Strong leadership and organizational skills
• Excellent communication skills, both oral and written, with the ability to engage effectively with regional teams, auditors, and other stakeholders.
• Ability to manage multiple priorities, ensuring deadlines and quality standards are met.

What’s in it for you?

• Competitive Base Salary between $85,000 - $100,000
• Paid Vacation
• Flexible Health, Dental & Vision Benefits
• Employee Savings Plan
• Employee & Family Assistance Plan
• Learning & Professional Development