Job Description

The Senior Manager of Learning and Development Commercial Services is a member of the CALA L&D team specifically positioned to identify and understand the learning and development needs of the CALA CO organization. The Senior Manager will oversee the Learning development strategy across all disciplines within Brand, Sales, Marketing, Digital, Loyalty, Revenue Strategy, and Communications to ensure all training needs within the organization are met.

The role is expected to demonstrate deep learning leadership expertise gained from both academic and professional work experience, in order to lead projects using both classic and contemporary learning design strategies that meet learner and business needs. The Senior Manager will directly lead the development effort for highly visible and complex projects such as Digital Transformation that require deep learning expertise in addition to introducing novel learning solutions that raise the bar for L+D. The Senior Manager is expected to be fluent with the lifecycle of learning design, the associated development processes, and various technology tools used for development. This role will work with the senior leaders of L & D and Commercial Services function in evaluating the effectiveness of training programs and ensuring training meets the business needs and performance development objectives. 

SCOPE

The Senior Manager Commercial Services L & D supports all hotels (managed & franchised), all brands across CALA

Location requirements: non-US based (according to budget)

Language Requirements: high proficiency (speaking, reading and writing) in English and Spanish is required. Portuguese desirable.

Travel Requirements: Business travel is estimated at 40-60%.

Reporting- Solid Line to Sr. Director, Learning and Development and VP of Commercial Services

EXPECTED CONTRIBUTIONS

Business/Functional Results

• Serve as the L&D Performance Advisor for all Consumer Ops-related disciplines, as it refers to the design and development of training strategies, programs and products.
• Ensure the creation of all learning solutions built by the team maintain high standards of excellence in design, instructional soundness, and meet the business needs within the project parameters (e.g., time, budget, business objectives).
• Solicit and incorporate feedback from CO leaders and other subject matter experts and assess evaluation feedback to make appropriate changes.
• Ensure training is appropriate and applicable for all stakeholders in each functional area and physical region the training is meant to be delivered to.

Managing Execution

• Directly lead the development effort on high priority, complex projects to empower the CALA CO organization and drive business results and execute key Commercial Services initiatives & deployments.
• Responsible for overall project management and oversight of projects (e.g., scope, time, budget).
• Aligned with CALA L+D Delivery organization to ensure successful execution/delivery of training.

Generating Talent

• Responsible for ensuring projects are staffed appropriately using L+D instructional designers and third-party vendors best suited to produce results.

Strategic Leadership

• Plan and execute learning designs for all projects to ensure stakeholders are appropriately informed and support the learning approach proposed.
• Identify long-range needs of the CO team and work with senior CALA leaders to appropriate the necessary funds and time for training, tools & technology enhancements, and internal/external involvement in professional development opportunities.
• Develop relationships with internal and external stakeholders, across corporate and operations disciplines.
• Work along with business partners to ensure training meets the needs of the individual stakeholders and audience members.

CANDIDATE PROFILE - KEY TALENTS AND EXPERIENCE DESIRED

REQUIRED:

• 5+ years of related work experience in the learning + development discipline or related fields.
• Experience consulting to business leaders, providing training design and development across multiple mediums (e.g., instructor-led, eLearning, video, virtual-ILT)
• Responsibility for project and CO Learning department budgets
• Experience in leading teams to design and develop training for the CALA audience.
• Be able to manage stakeholders’ expectations and drive results.
• Experience working with third-party development vendors who produce training materials under Marriott’s direction.
• Ability to work with multiple stakeholders at varying levels of management with credibility and influencing skills.
• Ability to be detail-oriented, organization skills while maintaining alignment with broader organization objectives.
• Possess strong content writing ability, creativity, attention to detail and excellent proofing and editing skills.
• Self-starter with self-confidence, enthusiasm, and strong customer service orientation.
• Manages time well, correctly prioritizes tasks, and is flexible through Project Management Skills
• Expertise and knowledge of functions that fall under Marriott’s Consumer Operations function:  Brand, Sales, Marketing, Digital, Loyalty, Revenue Strategy, and Communications
• Strong Communication Skills at all levels

Education and Professional Certification:

• 4-year bachelor's degree from an accredited university in Human Resources, Psychology, Business Administration, Hospitality, Education, or related major
• Graduate/post graduate degree in Instructional Design, Adult Learning, or related Education field desirable
• Experience in Lodging Industry Training preferred.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.