Job Description

The Sr. Manager, Lead Architect – Commerce & Revenue Operations is a technology leadership role responsible for providing architectural vision, technical leadership, and team leadership across Universal Destinations & Experiences’ global commerce and revenue operations platforms and global architecture teams. This individual leads a team of architects responsible for the design, modernization, and governance of solutions supporting digital commerce, point of sale, payments, ticketing, reservations, loyalty, and related revenue-generating capabilities that enable exceptional guest and team member experiences.

This role is accountable for ensuring solution architectures align with enterprise standards, business objectives, and technology roadmaps while driving scalability, security, resiliency, and operational excellence. The position partners closely with business, product, engineering, operations, and technology leaders to deliver strategic initiatives, guide platform investments, and advance the evolution of Universal’s commerce ecosystem through modern architecture practices and industry-leading solutions.

MAJOR RESPONSIBILITIES:

• Commerce & Revenue Operations Architecture Strategy - Lead the architecture strategy, roadmap development, and solution design for Universal Destinations & Experiences’ global commerce and revenue operations platforms. Provide architectural leadership across digital commerce, point of sale, payments, ticketing, reservations, loyalty, and related business capabilities. Ensure technology investments align with business objectives, enterprise architecture standards, and long-term platform modernization strategies. Serve as a trusted advisor to business and technology leaders on architecture decisions, technology direction, and emerging industry trends.
• Architecture Delivery & Governance - Oversee the development and governance of solution architecture deliverables supporting commerce and revenue operations initiatives. Ensure architecture designs are scalable, secure, resilient, and aligned with enterprise standards, design patterns, and technology roadmaps. Provide technical oversight for complex integrations across commerce, finance, guest experience, and operational systems. Establish and maintain architecture metrics, standards, and review processes to drive consistency and quality across solutions.
• Technical Leadership & Cross-Functional Collaboration - Partner closely with Product, Engineering, Infrastructure, Cybersecurity, Data, Finance, and Operations teams to deliver integrated technology solutions. Facilitate alignment between architecture teams and key stakeholders to ensure solutions support both business and technical objectives. Lead architecture discussions, technology evaluations, and strategic planning efforts across multiple initiatives and value streams. Act as a subject matter expert for commerce and transaction-processing ecosystems.
• Team Leadership & Talent Development - Lead, mentor, and develop a team of solution and application architects responsible for supporting commerce and revenue operations capabilities. Provide guidance on architecture best practices, decision-making, prioritization, and professional development. Foster a culture of collaboration, accountability, innovation, and continuous improvement while ensuring effective communication across teams. Drive team performance through coaching, succession planning, and measurable delivery outcomes.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION:

• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, Information Systems, Software Engineering, Business Information Systems, or a related technical discipline preferred.

EXPERIENCE:

• 9+ years of experience in technology delivery, software engineering, solution architecture, or platform architecture roles.
• 9+ years of experience designing and delivering enterprise-scale commerce, revenue operations, customer experience, or transaction-processing solutions.
• 5+ years of leadership experience managing architects, engineers, or other technical professionals.
• Demonstrated experience developing architecture strategies, technology roadmaps, and solution designs for complex, highly integrated enterprise environments.
• Experience designing and implementing solutions supporting digital commerce, point of sale, payments, order management, ticketing, reservations, loyalty, customer identity, or related business capabilities.
• Experience leading architecture efforts across cloud-native, SaaS, and hybrid technology environments.
• Experience with enterprise integration patterns including APIs, event-driven architectures, messaging platforms, and distributed systems.
• Experience presenting technical strategies, architecture recommendations, and investment decisions to executive leadership and business stakeholders.
• Experience establishing architecture governance processes, standards, and best practices across multiple teams and initiatives.
• Experience supporting large-scale, customer-facing platforms requiring high availability, scalability, security, and operational resilience.
• Experience with SAP Commerce Cloud, Oracle Micros, or comparable enterprise commerce and point-of-sale platforms preferred.
• Experience in hospitality, travel, entertainment, retail, theme park, destination, or other high-volume guest-facing industries preferred.
• Experience supporting omni-channel commerce ecosystems integrating digital commerce, physical point-of-sale, payments, loyalty, and customer engagement platforms preferred.

ADDITIONAL INFORMATION:

• Deep understanding of digital commerce, point-of-sale, payments, order management, loyalty, ticketing, reservations, and revenue operations platforms.
• Knowledge of commerce platforms such as SAP Commerce Cloud and related commerce ecosystems preferred.
• Knowledge of enterprise point-of-sale platforms such as Oracle Micros preferred.
• Strong knowledge of enterprise integration patterns including REST APIs, event-driven architectures, messaging platforms, and distributed systems.
• Experience designing highly available, scalable, secure, and resilient customer-facing transaction platforms.
• Strong understanding of cloud-native architectures, SaaS platforms, microservices, and modern application design patterns.
• Knowledge of relational and NoSQL database technologies and data integration principles.
• Ability to develop architecture roadmaps, technology standards, and governance processes that align with business objectives.
• Strong analytical and problem-solving skills with the ability to assess complex business and technical challenges.
• Excellent verbal, written, and presentation skills, including the ability to communicate effectively with executive leadership and technical teams.
• Ability to lead, mentor, and develop architects while fostering a collaborative and high-performing team culture.
• Ability to build strong relationships and work effectively across Product, Engineering, Infrastructure, Cybersecurity, Finance, Operations, and business organizations.
• Knowledge of payment processing, PCI compliance, and transaction management concepts preferred.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

Universal Orlando Resort. Here you can.

Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2026 Universal Studios. All rights reserved. EOE