Imagine working at the forefront of innovation in fluid-flow technology, with over 1,400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet.
As part of our team, you'll be immersed in an environment that fosters growth, creativity, and collaboration. Here, you'll have the opportunity to push boundaries, tackle exciting challenges, and develop cutting-edge solutions that promote energy efficiency and reduce environmental impact. Every day offers the chance to make a meaningful contribution to a more sustainable future, driving innovations that help lower global carbon footprints. Together, we’re creating a legacy that goes beyond business—one that’s changing the world for the better.
In this role, you will lead and develop the technical support team, optimize daily helpdesk operations, and ensure the rapid resolution of all end-user hardware, software, and network issues. You will establish and track service level agreements (SLAs), implement modern ticketing workflows, and analyze support data to identify root causes and improve overall system training for employees. As the primary champion for user satisfaction, you will bridge the gap between technical staff and business operations, driving continuous improvements in customer service and technical support efficiency
Key Accountabilities:
To thrive in this role, you should bring:
Technical Skills
Soft Skills
Why Armstrong Fluid Technology?
By joining us, you’ll become part of a global community dedicated to pushing the boundaries of fluid-flow technology while upholding Armstrong's commitment to sustainability. You’ll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrow’s solutions today.
With eight manufacturing facilities on four continents, and employees around the world, Armstrong Fluid Technology is celebrating 90 years of being known as an innovator in the design, engineering and manufacturing of intelligent fluid flow equipment, control solutions and optimization technologies.
In the shift toward digitalization and integration of fluid-flow systems, Armstrong leads the industry. With advanced solutions that leverage edge computing, IoT, machine learning, digital twin technology and demand-based control, Armstrong provides and protects efficiency in building mechanical systems, approaching energy optimization as a whole-building challenge and advancing the practice of full lifecycle management. Focusing on HVAC, Plumbing, Gas Transmission and Fire Safety applications, we provide energy-efficient, cost-effective solutions and performance management services to building and facility professionals around the world.
In May 2021, in recognition of our leadership in energy efficiency, carbon footprint reduction and environmental stewardship, Armstrong Fluid Technology received a Queens Enterprise Award for Sustainability.
The company has also been named one of 2022’s Best Managed Companies. As a recipient of a Best Managed award for 20 years, Armstrong continues to hold Platinum status in the program. We are proud of the rich tapestry of ethnicity, origin and gender in our employees that makes us stronger every day. We value diversity and build teams with a variety of skills, competencies and backgrounds.
