Job Description

Key Responsibilities

Industrial Relations & Employee Relations

• Foster a stable and productive industrial relations environment across the terminal.
• Lead employee relations matters including grievance handling, disciplinary actions, domestic enquiries, and dispute resolution.
• Monitor industrial relations risks and implement preventive and corrective measures.
• Support collective bargaining, workforce consultations, and employee communication initiatives.
• Ensure compliance with Standing Orders, Code of Conduct, HR policies, and disciplinary procedures.
• Develop and maintain IR dashboards, analytics, and management reports.

Statutory Compliance & Regulatory Affairs

• Ensure compliance with applicable labour laws, statutory regulations, and port-specific requirements.
• Liaise with labour authorities, regulatory bodies, and government agencies.
• Manage statutory inspections, audits, licenses, registrations, permits, and regulatory filings.
• Coordinate labour litigation and legal matters in consultation with legal counsel.
• Maintain compliance records, registers, returns, and governance MIS.

Stakeholder & Community Relations

• Act as the primary interface with external stakeholders and community representatives.
• Build and maintain effective relationships with trade unions, local communities, fishermen associations, industry bodies, and government agencies.
• Manage stakeholder concerns and facilitate timely resolution of operational and community-related issues.
• Support business continuity during labour unrest, community issues, protests, and operational disruptions.
• Conduct stakeholder mapping, engagement planning, and risk assessments.

Sustainability

• Plan and implement CSR initiatives aligned with business and community priorities.
• Collaborate with NGOs, educational institutions, local bodies, and government agencies on community development programs.
• Drive employee volunteering and stakeholder engagement initiatives.
• Monitor CSR performance and prepare governance and impact reports.
• Support ESG, sustainability, and responsible business initiatives.

Administration & Estate Management

• Oversee administration of terminal facilities, welfare amenities, office infrastructure, and accommodation facilities.
• Manage canteen, housekeeping, transportation, travel, and employee welfare services.
• Ensure effective utilization, maintenance, and security of company assets and facilities.
• Drive workplace excellence, 5S, and facility improvement initiatives.

Vendor & Contract Management

• Manage contracts and performance of service providers across administration and welfare services.
• Monitor vendor compliance, service levels, contractual obligations, and budgets.
• Conduct periodic vendor reviews, audits, and performance evaluations.
• Ensure timely contract administration, renewals, invoicing, and issue resolution.

Safety, Security & Emergency Preparedness

• Coordinate with Security, HSE, Operations, and external agencies on safety, security, and industrial relations matters.
• Support emergency response, crisis management, and business continuity programs.
• Facilitate occupational health initiatives and statutory medical examinations.
• Support compliance with ISO standards, ISPS Code, and HSE management systems.
• Ensure adherence to Company Health, Safety & Environment policies and applicable legislation.

Qualifications & Competencies

• Graduate with a Postgraduate qualification in Human Resources, Industrial Relations, Labour Welfare, Personnel Management, or a related discipline.
• 10-15 years of progressive experience in Industrial Relations, Employee Relations, Statutory Compliance, Administration, and Contract Labour Management.
• Experience in ports, logistics, infrastructure, manufacturing, or other labour-intensive industries preferred.
• Proven experience in stakeholder management, labour negotiations, and regulatory liaison.
• Proficiency in statutory and regulatory portals including EPFO, ESIC, Shram Suvidha, CLRA, Labour Department, and related platforms.
• Experience in compliance monitoring through digital systems, dashboards, analytics, and MIS reporting.
• Proficiency in English and Malayalam is mandatory.
• Knowledge of Tamil and Hindi will be an added advantage.