Job Description

Bring your authentic and passionate self to this exceptional role #careerswithimpact

At HESTA, we’re driven by a clear purpose: to improve the financial futures of our members. If you’re a strategic thinker with deep insurance and commercial expertise, this is your opportunity to shape how we deliver value at scale.

We’re seeking an experienced Senior Manager - Insurance Optimisation to join our high-performing Member Services Performance (MSP) team. This is a pivotal leadership role where you’ll influence outcomes across our insurance ecosystem, drive governance excellence, and partner with senior stakeholders to optimise performance and member outcomes.

Reporting to the Head of Member Services Performance, you’ll work closely with the MSP team, the Chief Experience Officer, Line 1 Risk, Enterprise Risk and Regulatory, Compliance and Legal teams - while managing critical relationships with our insurers and external partners.

You’ll play a key role in strengthening our commercial governance, enhancing insurer performance, and ensuring our members receive the best possible insurance outcomes.

What You’ll Do

You’ll bring structure, insight, and leadership to a complex and high-impact role:

• Partner with internal stakeholders to deliver insurance optimisation initiatives that enhance member experience and service delivery.
• Develop and lead implementation of strategic insurance service model solutions to optimise outcomes to members.
• Lead the implementation and ongoing uplift of our Vendor Management Framework for insurance partners.
• Drive robust commercial governance, including contract management, obligations tracking, and decision documentation.
• Establish and maintain monitoring, reporting, and data integrity frameworks to support business and regulatory outcomes.
• Oversee financial governance, including invoice management, expenditure tracking, and SOW oversight.

What You’ll Bring

You’re a commercially minded leader who thrives in complex environments and brings clarity to ambiguity:

• Proven experience in working across various insurance operating models, commercial governance and strategic vendor management within superannuation, insurance, financial services and/or consulting.
• Strong understanding of group insurance in superannuation and policy frameworks.
• Deep expertise in contract management, commercial negotiations, and performance reporting.
• Exceptional communication and influencing skills, with confidence engaging senior leaders and executives.
• A track record of strategic problem solving, navigating risk, and managing escalations.
• A curious, forward-thinking mindset with the agility to thrive in a fast-paced, evolving environment.
• Tertiary qualifications in business, finance, law, or a related discipline.

Ready to make an impact? Apply now and help shape the future of insurance service delivery at HESTA.

Benefits that matter and make a difference for our employees

• Leave for those moments that matter, an additional 6 days of leave at the end of year, up to 6 days paid volunteer leave, gender neutral paid parental leave of 20 weeks, Gender Affirmation leave, reproductive health and wellbeing leave, Cultural and Ceremonial leave. Access your LSL after 3 years, take AL at half pay, and purchase up to 2 weeks additional leave (just to name a few).
• Your professional development matters, up to $5k per year professional development and up to 8 days professional development leave, HESTA scholarships and free access to a range of premium learning tools.
• Your health and wellbeing matters, free annual flu shots and skin checks, incredible social events throughout the year and a comprehensive employee assistance program available 24/7.
• Your financial wellbeing matters, up to 15% super, financial planning support, end of year payment for all Enterprise Agreement-covered employees, incentivised Employee Referral Program and novated lease options.

We celebrate, value and include people of all backgrounds, genders, identities, cultures and abilities. We welcome and support applications from First Nations people, physically, neuro or culturally diverse, LGBTQI+, and people of any age. We are proud to be WGEA accredited as an Employer of Choice for Gender Equity.

We want all candidates to feel safe, included and provided with the best opportunity to thrive, if you require reasonable adjustments during your application or throughout the recruitment process, please reach out to a member of the Talent team careers@hesta.com.au and we’ll call you to discuss.

Please note: Applications via recruitment agencies will not be accepted for this position.