Job Description

You're passionate about a career delivering solutions that impact millions.

You're looking to contribute client side where you work more sustainable hours and take ownership of projects from beginning to end. You love the challenge of delivering a project that affects millions of people to quality, budget and schedule.

In this role, you'll:

Join the Rail Operations’ Network Operations team and this role will see you lead and support the rail network service response capability, function and team to triage and manage critical rail network incident responses though the application and implementation of coordinated Command and Control strategies and plans that have safety and the customer at the centre of all decision making.

You will leverage specialist rail operations knowledge and apply critical thinking to effectively inform and coordinate actions of Incident Rail Commanders, Emergency Services, Engineering and Maintenance, Rollingstock, Incident Management and Service Recovery teams and other relevant stakeholders to effectively manage crises and incident responses.

This is a permanent role.

For more information on this position and business unit, view the and information pack

About you

You will be a proactive and collaborative leader with extensive experience in incident management within rail or a similar industry, and will have experience coaching, mentoring and uplifting the capability of large dispersed teams.

You have a robust demonstratable strong knowledge and application of operational crisis, emergency and incident management frameworks and managing critical transport response teams.

You will have extensive operations leadership experience and ideally knowledge in rail operations functions.

You will have a passion for continuous improvement, highly advanced stakeholder management skills and the experience to navigate through government processes and drive performance in a customer driven, complex, politically sensitive environment.

You will also have Competency in Safely Access the Rail Corridor (SARC).

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At Sydney Trains, our rail services keep Sydney moving by putting our customers at the centre of everything we do. We work with our local communities to deliver safe, timely and efficient rail services 24 hours a day, seven days a week.

Our trains and network are evolving to meet the needs of our customers now and well into the future. We’re continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers

This is an in-person, on-site role.

Apply today

Applications close 11:59 PM Sunday, 22 February 2026.

For more information about this role, please contact YVONNE.HUGHES@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Learn more about how to apply via Our recruitment process | Transport for NSW

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