Job Description

Senior Manager, In-Store Experience, Business Operations

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. 

About the role:

The Fragrance & Beauty CAPEX & Store Experience Strategy team is responsible for shaping and supporting the physical retail experience across the F&B U.S. retail network. The team oversees strategic planning, governance, and execution support for Store Experience and CAPEX investments across boutiques, department stores, specialty retail, and other key points of sale.

The team partners cross-functionally with Retailer teams, Store Design, Production, Finance, Planning, Trade Marketing, Field teams, Global partners, and external vendors to ensure that in-store environments are elevated, consistent, operationally feasible, and aligned with business priorities. This includes supporting permanent merchandising, retail environment investments, budget governance, inventory planning, database management, and performance analysis connected to the physical expression of the brand.

As the scope and complexity of the F&B retail network continue to evolve, the team is focused on building stronger tools, processes, data visibility, and decision-making frameworks to enable more strategic investment, stronger execution, and clearer measurement of impact.

The Senior Manager, Business Operations serves as the operational backbone of the CAPEX & Store Experience Strategy team. This role is responsible for developing the business processes, financial governance, planning capabilities, reporting infrastructure, and analytical tools that enable strategic decision-making across the U.S. Fragrance & Beauty retail network.

What impact you can create at CHANEL: 

• This role sits at the intersection of finance, operations, inventory, data, and retail execution.
• It is designed for someone who is highly Excel-proficient and detail-oriented, but also able to think beyond the spreadsheet – connecting budgets, inventory, data, and performance results into clear insights that support stronger business decisions.

Financial Planning & Governance

• Lead the financial planning, governance, and operational management of Store Experience and CAPEX investments. This role ensures strong financial discipline across the portfolio by providing visibility into budgets, forecasts, retailer billing, investment tracking, and overall financial performance while supporting informed business decision-making.
• Responsibilities include:
• Lead budget planning, forecasting, reconciliation, retailer billing, and financial reporting across the Store Experience and CAPEX portfolio.
• Partner with Finance, Production, Store Design, and Retailer teams to manage financial governance, monthly close activities, and investment tracking.
• Maintain visibility into project commitments, actual spend, forecasts, and financial risks while providing leadership with meaningful reporting and recommendations.
• Support the evolution of CAPEX governance processes, investment tracking, and ROI measurement frameworks to strengthen future capital planning.

Business Planning & Operational Readiness

• Lead inventory planning and operational readiness for permanent merchandising, POS elements, and retail environment assets, ensuring the organization has the visibility and planning tools needed to successfully execute current and future initiatives.
• Responsibilities include:
• Lead inventory planning and forecasting based on project pipeline, retailer priorities, business needs, and future investments.
• Maintain enterprise visibility across merchandising assets, identifying inventory risks, shortages, and optimization opportunities.
• Partner with Merchandise Planning, Supply Planning, Order Management, Global teams, warehouse partners, and Retailer teams to align planning and execution.
• Develop planning tools and reporting that improve forecasting accuracy, operational readiness, and business decision-making.

Merchandising Systems & Data Governance

• Lead the governance and continuous evolution of the F&B Merchandising Database as the organization’s core business system and centralized source of truth for retail environment data.
• Responsibilities include:
• Serve as the business owner of the Merchandising Database, ensuring ongoing data integrity, governance, and operational excellence.
• Drive continuous enhancement of the platform by partnering with IT and business stakeholders to improve functionality, reporting capabilities, and user experience.
• Establish governance standards, reporting structures, and business processes that improve data quality, visibility, and decision-making.
• Champion adoption of the database as a strategic planning and reporting tool across cross-functional partners.

Business Intelligence & Performance Insights

• Leverage financial, operational, and performance data to generate insights that improve business performance, support strategic decision-making, and measure the impact of Store Experience investments.
• Responsibilities include:
• Develop and maintain KPI reporting across Store Experience initiatives and CAPEX investments.
• Evaluate business performance, test-and-learn initiatives, and post-project results to identify trends, opportunities, and recommendations.
• Translate financial, inventory, and operational data into executive-ready insights that support prioritization and future investment decisions.
• Build dashboards and reporting tools that improve visibility into portfolio performance and overall business health.

You are energized by:

• The ideal candidate is a highly analytical business operator who enjoys bringing structure to complexity.
• They are energized by solving problems, improving business processes, and building the tools, reporting, and governance that help organizations operate more effectively.

What you will bring to the team:

• The ideal candidate is a highly analytical business operator who enjoys bringing structure to complexity. They are energized by solving problems, improving business processes, and building the tools, reporting, and governance that help organizations operate more effectively.
• This individual combines strong financial and operational acumen with exceptional analytical skills. They are comfortable working with large data sets, developing planning frameworks, and transforming complex information into clear insights that support strategic decision-making.
• Successful candidates will be naturally curious, highly collaborative, and proactive in identifying opportunities to improve how work gets done. They thrive in cross-functional environments, build strong partnerships across diverse teams, and are equally comfortable diving into operational details or presenting recommendations to senior leadership.

Position Logistics: 

• Partially Remote: Role requires a minimum of three days in-person office presence at NYC office
• Bachelor’s degree in related field required
• Advanced Excel skills required; ability to manage large data sets, build trackers, create reporting tools, and synthesize complex information.
• Strong financial acumen, with experience managing budgets, invoices, forecasts, reconciliations, accruals, or related financial processes.
• Highly analytical, with the ability to interpret data, identify trends, and translate information into actionable insights.
• Comfortable working cross-functionally in a matrixed organization, comfortable managing complex, multi-step processes across different stakeholders and timelines.
• Retail, beauty, merchandising, store design, CAPEX, finance, supply chain, inventory planning, or operations experience preferred.

Compensation:

• The anticipated base salary range for this position is $87,500 through $135,000. Base salary is one component of the total compensation for this position. Other components will include additional compensation, benefits, and perks. 
• Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in: 

Benefits and Perks:

• Wellbeing resources include dedicated paid time off for Wellbeing Days in Retail and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.

Additional Information:

Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

Diversity and Inclusion:

At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.

We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

Chanel Community:

CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.

Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.

Sustainability:

CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.

Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

Arts and Culture:

We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

Fondation Chanel:

Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny. Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.

For more information, please navigate to the Fondation Chanel website here

Career and Leadership Development:

We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.

*Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.