Job Description

Key Responsibilities

1. Plan, manage and monitoring the operation of Statement Cards Vendor Services
2. Monitor the BAU operation & Outsource vendors comply to the SLA
3. Monitor the daily/ monthly reports are prepared and submitted on time
4. Conduct Monthly Operational Meeting with the Business unit,Courier vendors and Outsource vendors
5. Managing complaint / incident which related to outsource vendors
6. Investigate by requesting incident report from outsource vendors
7. Participate as Subject Matter Expert if there tender exercise / contract extension/ contract renewal related to Outsource Service Provider/ Courier vendor/ Stationery vendor
8. Contract management – Review addendum, proposal & agreement
9. Managing any observation/ finding report
10. Plan & manage the departments budget
11. Managing replenishment, charge out & reconciliation of postages related
12. Developing and sustaining long standing relationships with company approved vendors
13. Perform as functional bridge amongst external vendors as well as internal stakeholders
14. Ensure due diligence, risk assessment and continuing vendor monitoring are being accomplished
15. Help and coordinate vendor processes and methods to approve vendors
16. Ensure to track, measure, report and evaluate vendor performance
17. Troubleshoot vendor related problems and present to management as required
18. Identify and implement continually enhance efficiencies associated with vendor management
19. Prepare processes as well as manage analysis, selection and transition
20. Monitor contractual agreements for all vendors
21. Support to explore expansion across new business lines
22. Proactively identifies issues and emerging risks and takes swift action to resolve.

Business Performance and Management

1. Ensuring responsible communication, encourage and build desired organisatioal culture, value and reputation with all staff.
2. Follow the team’s expectations and guidelines, fulfils team responsibilities and demonstrates personal commitment to the team

People Management

1. Builds and collaborate to drive the performance of the department objectives and targets
2. Implement effectively an excellent processing culture and principles

Regulatory Compliance

1. Ensures all operation proceses are in compliance with Group, local and regional regulations
2. Ensures compliance with regulatory requirements external & internal auditors.