Job Description

Senior Manager I, Product – Labels & Packaging

POSITION PROFILE

Ricoh Graphic Communications is seeking a Product Manager for the production label and packaging market. This Product Manager role is a foundational, market-building position focused on defining, launching, and scaling Ricoh’s label technology portfolio through a combination of product strategy, partnerships, and go‑to‑market execution. Reporting directly to the Director of Product Management, this role carries a strong dotted-line responsibility to the National Director for Industrial Print, to shape partnerships, commercial models, and field enablement. The role blends classic product lifecycle ownership with ecosystem development, making it well suited for a product leader who understands the label industry and thrives in white space with partnership-driven models and early‑stage portfolio creation. This position is expected to act as Ricoh’s subject-matter expert for label production printing, guiding internal alignment while engaging externally with OEMs, converters, ISVs, finishing partners, materials providers and customers.

KEY RESPONSIBILITIES

Label Market & Portfolio Strategy

• Define and own Ricoh Graphic Communications’ label market strategy, including market sizing, determine addressable target segments, value propositions, portfolio roadmap, investment needed and expected return on investment, in collaboration with Ricoh Japan and partners.
• Translate deep label industry knowledge into actionable product and portfolio decisions, including hardware, software, workflow, finishing, and services components.
• Conduct ongoing market, competitive, and customer analysis specific to the label ecosystem, and educate internal stakeholders on market dynamics, trends, and risks.
• Identify whitespace opportunities and develop business cases to support Ricoh’s expansion into adjacent labels applications and production models.

Product Lifecycle Management

• Own full product lifecycle management for assigned label-related offerings, from concept and launch through optimization and end-of-life.
• Ensure products and solutions are positioned competitively, aligned with customer use cases, and supported by clear value propositions.
• Define and track KPIs for product performance, adoption, revenue contribution, and market penetration.
• Recommend and execute corrective actions when products or programs underperform.
• Responsible for hardware, software and professional services revenue/GP plan attainment within defined strategic channel assignment. Establish targets, report at an executive level progress to target, with responsibility to achieve.
• Collaboration with field sales to penetrate and win defined Zero Base Accounts (ZBA) as well as within current customer base within assignment. Continuous focus to developing targeted customer lists in order to drive activity in the field in the areas of greatest opportunity.
• Co-develop a comprehensive strategic channel business plan including go-to-market strategy, sales coverage model and field execution strategies with a focus to growing market share inside.
• Collaborate with sales and marketing executive leadership team on product positioning and pricing strategies for equipment, software and aftermarket.
• Provides field level input to senior leadership to help position RICOH as the leader in the market within the targeted space.
• Responsible for segment leadership participating in key Industry and internal events.
• Defines opportunities in collaboration with marketing for directed campaigns that will create awareness and demand.
• Works with Sales/Field Enablement, drives development and execution of field level training; Develops new opportunities by understanding market segmentation and builds strategies for RICOH penetration in target markets

Business Development & Program Management

• Responsible for hardware, software and professional services revenue/GP plan attainment within defined strategic channel assignment. Establish targets, report at an executive level progress to target, with responsibility to achieve.
• Collaboration with field sales to penetrate and win defined Zero Base Accounts (ZBA) as well as within current customer base within assignment. Continuous focus to developing targeted customer lists in order to drive activity in the field in the areas of greatest opportunity.
• Co-develop a comprehensive strategic channel business plan including go-to-market strategy, sales coverage model and field execution strategies with a focus to growing market share inside.
• Collaborate with sales and marketing executive leadership team on product positioning and pricing strategies for equipment, software and aftermarket.
• Provides field level input to senior leadership to help position RICOH as the leader in the market within the targeted space.
• Responsible for segment leadership participating in key Industry and internal events.
• Defines opportunities in collaboration with marketing for directed campaigns that will create awareness and demand.
• Works with Sales/Field Enablement, drives development and execution of field level training; Develops new opportunities by understanding market segmentation and builds strategies for RICOH penetration in target markets

QUALIFICATIONS (Education, Experience, and Certifications)

• BA/BS degree required, Master's Degree preferred or equivalent experience in related field.
• Must have 5-10 years industry experience with a minimum of 5 years strategic and/or solution selling/marketing experience to high-level executives with proven track record of results.
• Must have excellent presentation skills
• Ability to work cross-functionally with multiple disciplines including sales, marketing, engineering, service, pricing, etc.
• Must be experienced in setting goals by defining and prioritizing specific, realistic objectives.

KNOWLEDGE, SKILLS AND ABILITIES

• 8+ years of experience in the production printing industry, with a strong emphasis on label printing or packaging applications.
• Prior experience in product management, business development, or a hybrid role, ideally supporting capital equipment, platforms, or solutions portfolios
• Deep understanding of customer workflows, competitive positioning, and the economic drivers of the label printing market; knowledge of label press technologies, substrates, inks/toners, finishing, and end-customer applications.
• Ability to effectively communicate with all levels of management and employees – especially at the highest levels/C-level of an organization.
• Requires experience as a negotiator and objection handling skills
• Requires experience in working with a regional based territory and matrix environment, as well as developing and maintaining 3rd party partnering relationship to drive common business goals
• Displays a strong ability for self-direction and shows a high degree of initiative
• Must be a self-starter with complete accountability. Business maturity and business acumen is a must.
• Travel estimated at 10%-20%

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.