Resolver, a Kroll Business

Senior Manager, Human Intelligence

Resolver, a Kroll Business  •  Republic of the Philippines (Hybrid)  •  1 month ago
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Job Description

Strategic Purpose & Scope  As the Senior Manager, Human Intelligence in Manila, you serve as the senior strategic architect for the company’s largest global delivery hub. You are responsible for the strategic design and scalability of the Manila operation, defining a roadmap that aligns human intelligence capabilities with global product expansion. You will hold budgetary accountability for the Manila operation, ensuring that the center delivers high-scale operational efficiency and meets rigorous performance targets without compromising quality. You are responsible for the commercial health of the operation, optimizing unit economics while maintaining the sophisticated strategic insight required to drive the business forward.While your primary focus is leading the Resolver service line, you will operate at a high strategic level within the broader Kroll environment. You are expected to navigate this dual-identity, ensuring that Resolver’s unique "human-in-the-loop" advantage is integrated into Kroll’s global standards. You will act as a key liaison, aligning local operations with Kroll’s enterprise-wide governance, security, and strategic objectives, thereby positioning the Manila hub as a premier asset within the total Kroll portfolio. With oversight of over 100 personnel, your mission is to evolve the unit from a delivery center into a Center of Excellence. You will ensure the seamless provision of products and services, ensuring our human intelligence remains a competitive advantage through strict adherence to Service Level Agreements (SLAs). You will establish and govern the framework for a 'Just Culture,' ensuring that systemic root-cause analysis is embedded into the operational DNA, while personally overseeing the long-term retention and leadership pipeline for the region.   You will maintain a strategic overview of resource allocation, ensuring the optimal blend of technology and human expertise. Additionally, you serve as a Senior Point of Command for the 24/7 global incident management process, providing executive-level decision-making during high-stakes incidents.  Qualifications & Education
  • 8+ years experience working in a leadership operational delivery position, including effective stakeholder engagement to VP level.
  • Proven track record   in leading and managing highly complex and   diverse teams across global locations.
  • Strong understanding of the online safety industry, and regulatory requirements.  
The role is hybrid with a mix of office and home working. International travel as required to Global Operations Centres. 
Resolver, a Kroll Business

About Resolver, a Kroll Business

See risk. Build resilience. Resolver gathers all risk data and analyzes it in context—revealing the true business impact within every risk. Resolver’s Risk Intelligence Platform traces the extended impact of all types of risk—whether compliance or audit, incidents, or threats—and translates those effects into quantifiable business metrics. So, customers can communicate risk persuasively, framing it in terms of the business. And with this changed perspective, comes an entirely new role for risk to play. Finally, risk goes from being seen as a barrier, to becoming a strategic partner driving the business. Welcome to the new world of Risk Intelligence.

Our mission is to transform Risk management to Risk Intelligence. Our intuitive and integrated risk software for enterprise organizations offers solutions for corporate security, risk & compliance, and information security teams. Resolver empowers businesses to respond effectively to regulatory and market shifts, to discover insights from security and risk incidents, and to streamline risk operations throughout the organization.

Resolver is a Kroll operated business. Kroll provides proprietary data, technology and insights to help customers stay ahead of complex demands related to risk, governance and growth. Kroll solutions deliver a powerful competitive advantage, enabling faster, smarter and more sustainable decisions. With 5,000 experts around the world, Kroll creates value and impact for both customers and communities. To learn more, visit www.kroll.com

Industry
IT & Software
Company Size
501-1,000 employees
Headquarters
Toronto, CA
Year Founded
Unknown
Website
resolver.com
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