Job Description

KEY RESPONSIBILITIES:

• The role leads the development and execution of the Healthcare MSME sector strategy, ensuring alignment with overall retail and MSME business objectives.
• It identifies market opportunities through continuous monitoring of sector trends and drives initiatives that enhance growth and competitiveness.
• The role oversees the Healthcare MSME team, ensuring effective resourcing, capability building, and collaboration across Branch and Digital channels.
• It partners with product and innovation teams to design sector-specific financial solutions, including tailored lending and payment tools.
• The role ensures full compliance with regulatory, operational, and risk management requirements within the Healthcare MSME portfolio.
• It monitors financial performance, customer satisfaction, and retention metrics to sustain growth and strengthen the Healthcare MSME value proposition

DAILY RESPONSIBILITIES:

• Define Healthcare MSME strategy, aligned to Retail and MSME ecosystem direction.
• Identify opportunities and market trends in Healthcare MSMEs.
• Develop, motivate and manage Healthcare MSME team resources.
• Drive collaboration across the value chain for Healthcare clients.
• Collaborate on Healthcare MSME products that address sector-specific needs.
• Risk, Regulatory, Prudential & Compliance
• Oversee Healthcare MSME sector compliance, risk and regulatory adherence.
• Client
• Build Healthcare MSME value propositions and customer experience strategies.
• Ensure high service satisfaction and strong customer retention.
• Manage Healthcare MSME sector financial targets and performance reporting.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

ParticularsDetailSpecific Field or QualificationNeed Type[1]Education Bachelor’s DegreeDegree from a regrecognized university RQ Professional QualificationsProject management or business field AA Master’s DegreeBusiness Administration Or related AA Total Minimum No of Years Experience Required7Proactive selling skills in healthcare or related field 7RQCredit Underwriting Skills5ESCustomer Relationship management7ESBanking Operations2DEBusiness research and product development4AAProject management2AA