Job Description

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

• Lead the strategy, governance and continuous improvement of the Group’s business resilience and continuity capabilities, ensuring preparedness across the organisation.
• Drive enterprise resilience programs, assurance activities and contingency planning initiatives that strengthen operational readiness and support effective response and recovery outcomes.
• Full-time permanent role based at our Mascot Campus

The Senior Manager, Group Business Resilience leads the development and ongoing enhancement of the Group’s Business Resilience Management System, ensuring resilience frameworks, policies, standards and governance processes remain effective, compliant and aligned to business priorities. The position provides enterprise wide oversight of business continuity, resilience assurance and compliance activities, supporting the organisation’s ability to prepare for, respond to and recover from disruption.

As a key leader within Group Business Resilience, you will drive resilience strategy, contingency planning, technology enablement, exercise governance and continuous improvement initiatives that strengthen organisational readiness. You will also oversee critical supplier relationships, resilience programs and performance frameworks, ensuring resilience capabilities remain robust, measurable and fit for purpose.

Working closely with operational resilience and emergency response leaders, you will help translate strategic resilience objectives into practical outcomes, embedding effective preparedness, response and recovery capabilities across the organisation.

You'll have:

• Extensive experience in business resilience, business continuity, governance, risk or compliance roles within complex, regulated environments.
• Relevant tertiary qualifications in Business Continuity, Risk Management, Crisis Management, Safety Systems or a related discipline.
• Proven expertise designing and implementing governance frameworks, management systems and assurance programs.
• Strong understanding of regulatory and industry standards relating to business resilience, continuity, safety and compliance.
• Experience leading compliance programs, regulatory engagements and audits within large organisations.
• Demonstrated success managing business continuity and crisis management programs, including continuity planning, impact assessments and resilience frameworks.
• Experience overseeing resilience technology platforms and driving system enhancements that improve organisational preparedness and response capabilities.
• Strategic leadership capability, with the ability to design and implement complex organisation wide programs and governance initiatives.
• Exceptional stakeholder engagement and influencing skills, with experience partnering with senior leaders, regulators, auditors, suppliers and external industry bodies.
• Strong communication and program management skills, with the ability to translate complex technical information into practical guidance, actionable insights and executive level reporting.

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close 26th July 2026

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.