Job Description

You’re ready to apply your government and public administration expertise to a role where strategic partnership, rapid responsiveness and critical thinking are essential to delivering high-quality responses that support Ministers, Parliament and senior Transport leaders.

Be the trusted strategic partner leading end‑to‑end Government Business and Services across Transport.

In this role you’ll:

• Act as the strategic business partner for your client portfolio, building trusted relationships with leaders and subject matter experts across Transport.
• Lead the delivery of high quality, timely and politically attuned products for Ministers and Parliament.
• Manage and develop a high performing team, fostering a client focused and responsive service culture.
• Provide leadership on critical and sensitive matters, ensuring outputs are accurate, consistent and aligned with Ministerial expectations and government priorities.
• Lead quality assurance processes and engage stakeholders to uplift clarity, accuracy and completeness.
• Identify risks, manage shifting priorities and remove bottlenecks to ensure efficient delivery in a fast-paced environment.
• Drive continuous improvement of workflows, processes and tracking systems to enhance service quality and transparency.

These three roles are full-time Ongoing (Perm) Transport Senior Service Manager TSSM level roles, location will be flexible and to be discussed.

For more information on this position and business unit, view the and information pack

About you

• You’re an engaging leader with significant experience in strategic relationship management, and you excel at leading high performing teams in fast paced environments.
• You have a strong track record in end-to-end service delivery and bring excellent written and verbal communication skills, with the ability to translate complex information clearly for Ministers and Executive leaders.
• Your understanding of government enables you to anticipate issues, manage sensitive matters with discretion and partner effectively with leaders across Transport.
• You have demonstrated knowledge of the processes underpinning Ministerial and parliamentary engagement, and awareness of political context and audience requirements.
• You are adaptable in nature and lead by example, driving change and continuous improvement.
• You’re a strong problem solver with a forward-thinking mindset and the ability to operate confidently in a matrix style environment.

With your commitment to high performance and client centred service delivery, you foster a culture where people feel supported to deliver their best.

Who we are

TfNSW

We are a state government organisation made up of more nearly 30,000 people and we're in the middle of delivering the largest transport infrastructure program in Australia's history. We work across planning, policy and procurement, harnessing data and technology to develop smarter and more adaptive transport solutions.

Transport for NSW keeps our State moving by providing safe, integrated, and efficient transport systems. We put our customers at the centre of everything we do – and we do a lot. We connect people, communities and industry and manage how they use our road, rail and maritime networks and services, and even active modes like walking and cycling. The work we do connects the journeys you take every day.

That means job opportunities in metropolitan and regional areas right across NSW – you have the chance to be part of creating a lasting legacy that will benefit generations to come.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers

Flexible work options may be available. Learn more via Flexible work options and policy

Apply today

Applications close 11:59 PM, Tuesday 24th February 2026

For more information about this role, please contact FABRICE.NOEL@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Learn more about how to apply via Our recruitment process | Transport for NSW

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