Job Description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

We are currently seeking a high calibre professional to join our team as a Senior Manager, Fraud Risk.

The Global Fraud Risk Management is a first line of defence team which works in collaboration with the business to proactively mitigate fraud risks faced by the bank and our corporate clients. We are focussed on enabling the business to operate and grow safely by assessing and managing the fraud risks associated with our client propositions, including setting strategy and delivering technology initiatives and customer education materials to maintain and improve our fraud risk posture

In this role you will

• Drive end to end management of fraud risk, including strategy, analytics and operations within the Card Acquiring product globally that are managed by Global Payments Solutions(GPS).
• Be responsible for the delivery of controls and other mitigation activities including where relevant outsourced controls. Fraud risk mitigation activities will encompass both Acquirer and as a value-add service for Merchants ensuring balancing risk appetite, client experience and operational tolerances measures.
• Represent Fraud Risk Management in interactions with the DMS Product Team, Business Stakeholders, IT and Risk Stewards in the Second Line of Defence.
• Work with the DMS Product Team to monitor and ensure relevant obligations and issues set out by Card Schemes / external regulators / interested parties are addressed in a timely manner.
• Build and lead a team capability and capacity to deliver the fraud strategy, using stakeholder management skills to achieve buy-in for investment, growth and change where necessary.
• Develop and maintain a suite of risk and control management information to understand risks, trends and deliver governance and reporting requirements.
• Ensure compliance with HSBC’s Policies and Standards as well as relevant card scheme rules.
• Where appropriate take on other responsibilities and duties, including card (issuing) fraud matters.

To be successful you will need

• Extensive management experience of key fraud threats impacting Merchant Acquiring including new and emerging threats.
• Extensive experience in the use of data and analytics to detect and prevent fraud including rule and machine learning based techniques.
• Strong knowledge and application of relevant Card scheme rules that pertain to fraud and chargebacks ensuring compliance with requirements.
• Strong knowledge and application of card fraud regulation and the 3D Secure protocol.
• Strong stakeholder management and influencing skills, complemented by interpersonal and communication skills with a proven ability to communicate complex topics effectively and confidently at all levels to a wide range of senior stakeholders.
• Ability to identify, assess and communicate the need for risk management intervention in a complex and fast paced environment.

Opening up a world of opportunity
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HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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