Job Description

Forward with Cuscal

At Cuscal, our Commercial and Business teams are the backbone of our organisation. From supporting clients and driving growth to ensuring compliance, managing finances, and fostering a positive workplace culture, our people play a vital role in achieving our commercial objectives while staying true to our values.

If you’re looking for a role where your skills and ideas make a real impact, join us to help shape the future of payments in Australia.

The Senior Manager Financial Crime Strategy, Governance, Response & Reporting (6-month MTC) is accountable for shaping and executing Cuscal’s enterprise approach to financial crime risk management across strategy, governance, intelligence, response and external reporting. The role provides clear thought leadership on emerging fraud, scam, money laundering and terrorist financing risks, translating intelligence insights, evolving typologies, regulatory expectations and industry developments into coherent strategies, governance frameworks and targeted mitigation actions.

The role leads a team of financial crime specialists responsible for developing and curating high‑quality financial crime intelligence, identifying systemic gaps and vulnerabilities across products and services, and ensuring insights are proactively leveraged to influence detection, response and control uplift. It plays a critical role in supporting complex investigations and regulatory or law‑enforcement engagements, coordinating intelligence sharing and special disruption initiatives with internal and external partners, and ensuring Cuscal’s responses are timely, consistent and defensible.

The role is also responsible for monitoring regulatory and market developments, benchmarking Cuscal practices against industry best practice, and advising on required actions to maintain compliance and uplift capability. Through clear, accurate and actionable reporting to regulators, industry bodies and internal forums, the role ensures senior stakeholders are well informed and that insights are effectively leveraged to disrupt financial crime activity.

Our people are key to protecting Cuscal and its clients against emerging threats. As a people leader, this role will foster a positive team culture with this in mind, maintaining a strong focus on developing and coaching team members to achieve high-performance outcomes.

• Lead the development and execution of Cuscal’s financial crime strategy, ensuring a coordinated, intelligence‑led approach to fraud, scam and broader financial crime prevention, detection and response.
• Provide thought leadership and strategic direction for the Financial Crime Analytics & Advisory team, including setting priorities, planning the team roadmap, and identifying opportunities to strengthen Cuscal’s financial crime risk management approach.
• Determine Cuscal’s response to material fraud and scam risks and activities, including overseeing complex, sensitive or high‑risk matters requiring “need‑to‑know” handling.
• Establish and promote best‑practice financial crime intelligence and analytics capabilities, leveraging open‑source intelligence, industry data and internal insights to proactively identify emerging threats and inform strategic decision‑making.
• Monitor emerging fraud and financial crime trends, typologies, regulatory developments and industry practices, and translate these insights into actionable advice, frameworks and capability uplift initiatives.
• Drive continuous improvement across financial crime strategy, governance and response activities, with a focus on simplification, optimisation and automation.
• Lead and support complex investigations, working closely with external parties including law enforcement, regulators, government agencies and industry bodies as required.
• Coordinate and deliver clear, accurate and actionable reporting and insights to senior management, regulators and industry stakeholders to support informed decision‑making and effective fraud and scam disruption.

Qualifications

• Strong understanding of financial crime regulatory frameworks and risk management practices, including experience engaging with audit, risk or regulatory reviews and translating requirements into practical controls and governance.
• 7+ years’ experience of payments-related products – Real time payments, card payments, merchant acquiring, including payment service providers.
• 5 years’ experience in managing teams in fraud and financial crimes discipline.
• Strong understanding of Money Laundering and Terrorist Financing typologies, AML laws and industry standards.
• Demonstrated experience in successful internal and external relationship management.

Additional Information

Why Cuscal?

At Cuscal, you’ll find a strong, successful company that’s reimagining the future. And our team is right there at the heart of it all.

Here, you’ll deliver ground-breaking work that has real impact - on Australia’s financial services sector and the millions of customers it serves. You’ll innovate alongside skilled, smart, connected teams. And you’ll build an impressive, fulfilling career that continues to grow.

You’ll also enjoy a range of benefits, including:

• Work in a hybrid model that supports your lifestyle and goals

• We celebrate success: Our IGNITE program recognises individual and team achievements.

• Wellbeing focus: We support your physical, mental, and financial health with holistic initiatives and access to discounts via ‘Cuscal Advantage.’

Join us and reimagine the future:

If this role excites you, we’d love to explore your potential and vision for the future.

For further information about this role please contact Nicola Liney at nliney@cuscal.com.au

Cuscal is an equal opportunity employer committed to an equitable, diverse, and socially inclusive work environment and a positive, barrier-free recruitment process.

We welcome applicants from an Aboriginal and Torres Strait Islander heritage, people living with a disability, LGBTQIA+ and people from culturally diverse backgrounds to explore career opportunities with Cuscal.

Note: Cuscal does not accept unsolicited resumes from recruitment agencies or search firms.

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