Job Description

• Competitive salary + 10% superannuation + a suite of leading employee benefits

• Hybrid working model + centrally located Britomart offices

• High-impact senior leadership role with strong Executive exposure

We’re looking for an experienced financial crime leader to join us and lead our Intelligence & Insights capability across fraud, scams and AML analytics.

This role is ideal for a strategic and commercially minded leader who thrives in complex, fast-moving environments, enjoys working with highly analytical teams, and is passionate about staying ahead of emerging financial crime threats.

This role is based in Auckland.

Mō te tūranga | About the Role

Reporting to the Head of Customer Care Operations within our Transformation and Customer Operations business unit, this role leads a specialist Intelligence & Insights function spanning advanced analytics, fraud and scams analytics, and internal reporting.

You’ll be responsible for driving high-quality intelligence and insights to inform financial crime strategy, while leading a team of senior leaders and partnering closely with Executive stakeholders.

Key responsibilities include:

• Leading and developing a high-performing team of leaders across analytics and insights functions

• Delivering accurate, timely intelligence to inform financial crime strategy and decision-making

• Driving continuous improvement across fraud, scams and AML analytics capabilities

• Providing insights and reporting to senior stakeholders, including Executive and Board-level forums

• Building strong relationships across the business, regulators and industry to stay ahead of emerging risks

Nā tāu rourou | What will you bring?

You’ll bring strong senior leadership experience, with the ability to lead leaders and influence at the highest levels, alongside deep financial crime expertise.

We’re looking for someone with:

• Proven experience in financial crime (fraud, scams, AML or related areas)

• Demonstrated senior leadership experience – this is a leader of leaders role

• Experience working with highly analytical or data-driven teams

• Strong stakeholder management and influencing skills, including at Executive level

• A strategic mindset with the ability to translate complex insights into meaningful outcomes

• Sound commercial judgement and decision-making capability

• A collaborative, outcomes-focused leadership style

• Curiosity and a passion for understanding and addressing emerging financial crime trends

Westpac Hei Wāhi Mahi | Working at Westpac

At Westpac, we’re committed to creating a supportive and inclusive environment where our people can do their best work. We offer:

• 4 weeks annual leave + 5 additional wellbeing days

• Flexible hybrid working to support balance and wellbeing

• Purchased leave options

• Banking benefits, insurance discounts and superannuation

• Career development and internal mobility opportunities

• Generous parental leave and school holiday subsidies

• Two volunteer days per year

Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

Tono mai ināianei! | Apply Now!

Apply today with your CV and Cover Letter.

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.

Mahi tahi tātou, kaha ake tātou | Together Greater

Applications close:

9 June 2026