Job Description

Role Purpose

The Senior Manager, SSC Service Delivery – PTP is accountable for the end‑to‑end governance, control, and service delivery of Purchase‑to‑Pay including Travel & Expense operations across the Group. The role ensures accurate, timely, and compliant processing of vendor invoices, payments, while driving standardization, control discipline, and continuous improvement across outsourced and in-house PTP teams.

Key Responsibilities

1. PTP Service Delivery & Operations

• Provide end‑to‑end oversight of the PTP process, including invoice processing, credit notes, vendor master data, payment runs, and exception management.
• Ensure PTP activities are delivered in accordance with agreed SLAs, KPIs, and service quality standards.
• Review operational performance (volumetrics, backlog, ageing, error trends) and drive corrective actions proactively.

2. Control & Compliance

• Enforce compliance with Group policies, internal control frameworks, and statutory/tax requirements (e.g. IRAS‑compliant documents, mandatory PO requirements).
• Own and monitor PTP exception and escalation structures, ensuring issues are tracked, remediated, and closed with sustainable actions.
• Act as key SSC PTP contact for internal and external audits, including walkthroughs, evidence support, and closure of audit findings.

3. Stakeholder & Business Partnering

• Serve as the primary PTP point‑of‑contact for Business Finance, Group Finance, IT, and business division.
• Manage senior stakeholder expectations on service delivery, risk issues, and process changes.
• Provide clear, timely communication on operational risks, delays, and systemic issues.

4. Vendor, Systems & Process Governance

• Oversee PTP system controls and configurations (e.g. SAP, Concur, approval workflows, routing rules).
• Partner with IT and vendors on system changes, defect resolution, and enhancements, ensuring adequate controls are maintained post‑change.
• Ensure data integrity across PTP master data and transactional records.

5. Team & Vendor Management

• Lead and provide functional oversight to in‑house and outsourced PTP teams.
• Set clear expectations for roles, responsibilities, and accountability across segment leads and processing teams.
• Coach and guide team leads on operational discipline, issue resolution, and control awareness.

6. Continuous Improvement & Transformation

• Drive standardization and simplification of PTP processes across entities and business units.
• Identify automation, RPA, and process improvement opportunities to improve efficiency and control robustness.
• Support SSC transformation initiatives aligned with Group finance strategy.

Key Competencies & Skills

• Strong knowledge of Purchase‑to‑Pay processes and controls
• Solid understanding of SAP and SAP Concur systems
• High control awareness with an audit‑ready mindset
• Strong stakeholder management and communication skills
• Analytical, structured, and issue‑driven approach
• Proven people and vendor management capability

#LI-VB2

JOB REQUIREMENTS

• Minimum 8 – 10 years of relevant finance/shared services experience, with significant exposure to PTP operations
• Prior experience in SSC or outsourced service environments preferred
• Degree in Accounting, Finance, or related discipline
• Professional accounting qualifications are an advantage

BUSINESS SEGMENT

Corporate

PLATFORM

Operating Division