Job Description

What is the opportunity?

Join RBC Capital Markets as a Senior Manager, ETD Client Advisory & Solutions in a client-facing role that sits at the intersection of operations, risk, technology, and trading.

You will serve as the primary operational contact for key external clients, managing complex escalations, driving operational excellence, and ensuring seamless coordination across our business lines.

This role offers significant impact and visibility without direct people management responsibilities, allowing you to focus on building deep client relationships and solving high-stakes operational challenges.

This is a full-time permanent position that requires 4 days in the office.

What will you do?

• Serve as the main operational contact for external clients, understanding their business needs and ensuring RBC meets or exceeds service levels.

• Manage escalations across Operations, Risk, Technology, and Trading functions, diagnosing issues and mobilizing the right resources to resolve them quickly.

• Provide operational advisory to clients on process improvements, industry best practices, and strategic initiatives that enhance their experience with RBC.

• Represent clients in escalations to exchanges, handling inquiries related to market access, compliance, and technical issues.

• Coordinate new initiatives and exchange changes across the client base, ensuring smooth implementation and clear communication of impacts.

• Manage client communications during incidents, serving as a steady voice that keeps stakeholders informed and aligned during critical events.

• Support RBC cross-platform business by coordinating execution and support for internal initiatives spanning business lines such as Wealth Management.

• Respond to client audit requests, manage exchange inquiries, and represent Client Services on both internal and external audit matters, ensuring compliance and transparency.

What do you need to succeed?

Must-have

• 10+ years of experience in ETD client operations, capital markets operations, or a similar client-facing operational role, with substantial exposure to UK and European exchanges.

• Strong knowledge of UK and European regulatory frameworks, exchange requirements (including LME, Euronext, and other major European exchanges), and market infrastructure.

• Strong stakeholder management skills and the ability to build credibility quickly with senior clients and internal leaders.

• Experience managing complex escalations involving multiple functions and the ability to prioritize effectively under pressure.

• Excellent written and verbal communication skills and comfort presenting to clients and senior management.

• Ability to work independently, take ownership of client issues, and see them through to resolution without requiring close supervision.

Nice-to-have

• Direct relationships with UK and European exchanges such as LME, Euronext, Deutsche Börse, or SIX.

• Experience managing multi-jurisdictional client operations across Europe and the UK.

• Familiarity with wealth management or other cross-platform business models.

• Prior exposure to audit processes or compliance functions.

• Experience with operational incident management and crisis communication.

What is in it for you?

We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation

• Leaders who support your development through coaching and managing opportunities

• Opportunities to work with the best in the field

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services.

Agency Notice

RBC Group does not accept agency resumés. Please do not forward resumés to our employees, nor any other company location. RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.

Job Skills

Active Learning, Adaptability, Business Appraisals, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Operational Delivery, Process Improvements

Additional Job Details

Address:

100 BISHOPSGATE:LONDON

City:

London

Country:

United Kingdom

Work hours/week:

35

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-04-01

Application Deadline:

2026-04-08

Note Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.