Job Description

Specific Job Functions:

• Provide input and execute a strategic plan consistent with the strategic vision of the Executive Director of Hotel Operations division and the property
• Provide input and direction in the development and monitoring of fiscal budgets and division operations to produce both short-term and long-term profitability for the property
• Provide input and execute the development, implementation, and measurement of guest service standards consistent with the Company’s Standards and brand attributes
• Participate in the research, development, evaluation, and implementation of new products, services, technology, and processes to ensure a competitive position in anticipation of changing guest’s needs within the dynamic hospitality and gaming environment
• Direct Human Resources responsibilities including creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction; quality hiring, training, and succession planning processes that encompass the Company’s diversity commitment; compliance with company policies, legal requirements, and collective bargaining agreements
• Ensure adherence to guest service standards within established departmental policies and procedures
• Evaluate and correct or modify systems and structures which create problems or impede commitment to excellence in service
• Respond to guest service interactions in a professional and timely manner, achieving positive resolutions
• Work closely with management and supervisory staff to develop overall skills and growth
• Promote and develop team oriented philosophy stressing the importance for providing unparalleled commitment to excellence in service
• Monitor departmental expenditures, prepare justification for budget variations, and projected increases for new projects
• Stay current, knowledgeable, and abreast of the latest in industry equipment, technology, and techniques
• Develop short and long-range departmental objectives
• Monitor, document, and notify the Executive Director of Hotel Operations of any problems which may impact or jeopardize the achievement of current and future departmental objectives
• Evaluate staffing levels in accordance with business demand, provide recommendations for adjustments whenever possible
• Oversee Scheduling Clerks to ensure proper staffing and scheduling of employees, monitor compliance of full time equivalents (FTEs) per department policy
• Maintain the integrity of the inspection program for Casino Porters, Utility Porters and Shift Supervisors to ensure that quality standards are consistent and always being met.
• Oversee hiring practices, conduct interviews, make hiring decisions and ensure training programs reflect appropriate employee development guidelines
• Perform all duties as deemed necessary for the success of the department

Responsibilities/Qualifications:

• A minimum of 3-5 years EVS experience
• Previous experience with Collective Bargaining Agreements
• Ability to lead a workforce of over 100 employees
• Ability to analyze budgets, overtime reports, FTE reports and financial reports essential
• Ability to understand process development a must
• Must be able to develop and present department action plans
• Professional appearance and demeanor a must